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Figure 1 - Proper word choice and language.

Figure 1 - Proper word choice and language. Figure 2 - Voice inflection. Figure 3 - Facial expressions. Figure 4 - Eye contact. Figure 5 - Distracting mannerism. Table 1 - Effective communication. Figure 6 - Eating while on the telephone. Figure 7 - Multitasking.

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Figure 1 - Proper word choice and language.

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  1. Figure 1 - Proper word choice and language.

  2. Figure 2 - Voice inflection.

  3. Figure 3 - Facial expressions.

  4. Figure 4 - Eye contact.

  5. Figure 5 - Distracting mannerism.

  6. Table 1 - Effective communication.

  7. Figure 6 - Eating while on the telephone.

  8. Figure 7 - Multitasking.

  9. Figure 8 - Do not forget about someone on hold.

  10. Figure 9 - Presentation.

  11. Figure 10 - Presentation introduction.

  12. Table 2 - Marking criteria for an informative oral presentation.

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