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CHC50608 Diploma of Community services

CHC50608 Diploma of Community services. CHCCOM504A Develop, implement and promote effective workplace communication ppt# 4 Quality workplace writing/ written materials. Objectives. Quality written materials Types of written communication Record keeping

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CHC50608 Diploma of Community services

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  1. CHC50608 Diploma of Community services CHCCOM504A Develop, implement and promote effective workplace communication ppt# 4 Quality workplace writing/ written materials

  2. Objectives • Quality written materials • Types of written communication • Record keeping • Importance of record keeping and documentation • Documenting requirements AASW documenting guidelines - http://www.aasw.asn.au/whatwedo/ethics-faqs APS documenting guidelines - http://www.psychology.org.au/Assets/Files/NewCode160807WEB.pdf

  3. Types of written documents in Community Services Work Case notes Minutes of meetings IT database Routine and complex case reports Proposals, Projects plans Spreadsheets General internal and external correspondence Published and marketing materials Speeches Instructions including procedures and policies Submissions

  4. Record Keeping The system is intended to store data/information and in some cases, depending on availability of software programs attached to the system, it might analyse needs. It includes dcumenting and storing information about a wide range of things.

  5. Importance of record keeping and documentation Any record keeping system should be accurate, reliable, easy to follow, consistent as to the basis used and be very simple. Keeping accurate and up-to-date records and documents is vital to the success of any business. Good record keeping and documentation is vital in regards to meeting the financial commitments of the business and providing information on which decisions for the future of the business can be based. While the business maintains records to monitor and record its normal business activities, it is also necessary because of obligations under the laws.

  6. Documenting requirements Some common documenting requirements: Report how effectively and efficiently eash strategy/program is being delivered. Develop any recommendations. Recommend strategies to stregthening coordination and collaboration. Identify strategies to for engaging other stakeholders. Describe the support/service roles of each staff memebr. Include recommendations for suggested future directions. Report on evaluation and good practice activities used. Report on funding requirements and financial situations.

  7. Resources Beebe SA, Beebe SJ & Redmond Mu 2010 Interpersonal communication: relating to others: International, 6th edn., Pearson Education/ Heg USA Chenoweth L & McAuliffe D 2011 The road to social work & human service practice, 3rd edn.,Cengage Learning Australia. Corey G, Corey MS & Callanan P 2011 Issues and ethics in the helping professions, 8th edn., Cengage Learning: Brookes/Cole , United States. DeVito JA 2011 Essentials of human communication: International, 7th edn., Pearson Education/ Heg USA Geldard D & Geldard K 2011 Basic personal counselling : a training manual for counsellors, 7th edn., Frenchs Forest, N.S.W.Pearson,Sydney. Ivey AE, Ivey MB & Zalaquett CP 2010 Intentional Interviewing & counselling, Facilitate client development in a multicultural society, 7th edn., Brooks/Cole Cengage Learning Kenny S 2011 Developing communities for the future, 4th edn., Cengage Learning Australia. Maidment J & Egan R (eds) 2009 Practice skills in social work & welfare, 2nd edn., Allen & Unwin, Australia. McDonald C, Craik C, Hawkins L & Williams J 2011 Professional practice in human services organisations, Allen & Unwin, Australia. O’Hara A & Pockett R (eds) 2011 Skills For Human Service Practice: Working with Individuals, Groups and Communities, 2nd edn., Oxford University Press, Australia/ New Zealand Pearson JA 2009 The Interpersonal Communication Book12th edn., New York: Pearson Education How to use an interpreter by SWITCH http://en.wikipedia.org/wiki/Interview Images http://www.google.com.au/search?q=images+of+written+documentation&hl=en&biw=1024&bih=585&prmd=imvnsfd&tbm=isch&tbo=u&source=univ&sa=X&ei=jS7DTvmXNebKmQWBj5WOCw&sqi=2&ved=0CCgQsAQ http://www.google.com.au/imgres?q=images+for+interviews&hl=en&sa=X&biw=1024&bih=585&tbm=isch&prmd=imvns&tbnid=RGq7BnHrxXxK-M:&imgrefurl=http://www.avwrites.com/%3Fcat%3D14&docid=Q8zr7TT5MAGt2M&imgurl=http://www.avwrites.com/wordpress/pix/iStock_000009905754XSmall.jpg&w=251&h=166&ei=DR3DToyKDqSDmQXfyOWICw&zoom=1&iact=rc&dur=266&sig=114898761404315981950&page=7&tbnh=100&tbnw=151&start=110&ndsp=18&ved=1t:429,r:1,s:110&tx=55&ty=54

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