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Enhancing Public Participation for Better Service Delivery: DDP Baseline Study in uMgungundlovu District

This study, funded by the French Embassy CSDF, focuses on public participation and basic services awareness. Findings reveal low FBS awareness, indigent majority among DDP participants, and concerns over municipal response to complaints. The study sets a baseline for enhancing service delivery and public participation. BESG aims to initiate interactions with municipalities to address issues like advertising, municipal meetings, indigent policy, equitable funding, and poverty alleviation strategies.

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Enhancing Public Participation for Better Service Delivery: DDP Baseline Study in uMgungundlovu District

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  1. Baseline Study for DDPin uMgungundlovu District Built Environment Support Group www.besg.co.za

  2. Background • Research based on questionnaires completed by participants of the BESG Deepening Democracy Project (DDP) funded by the French Embassy CSDF • Forms baseline for the DDP • Research focus: basic services and public participation

  3. Key points • Low level of awareness of FBS • Majority of DDP participants are indigent • Public participation is a concern: • Attendance at municipal meetings • Awareness of the IDP • Perceived poor municipal response to complaints

  4. Beginning of a process BESG wants to begin a process of interaction with your municipality to look at issues of: Public participation in order to enhance service delivery • Advertising (how?, when?, where?) • Municipal meetings (where?, when?, who?) • Information dissemination (how?, access?) Indigent policy and FBS implementation • Visibility in the IDP • Adequate funding (equitable share, cross-subsidisation) • Linkage to strategies for poverty alleviation

  5. Thank You! Siyabonga! Merci!

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