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Training and Development

Training and Development. Dessler Chapter 7. Agenda – 4/14/05. Reminders Questions and Comments Training. Reminder 1. Last Performance Report Due Friday (4/15/05) before 3:00 PM by Email Cover Letter/Resume or Traditional Report. Reminder 2.

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Training and Development

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  1. Training and Development Dessler Chapter 7

  2. Agenda – 4/14/05 • Reminders • Questions and Comments • Training

  3. Reminder 1 Last Performance Report Due Friday (4/15/05) before 3:00 PM by Email Cover Letter/Resume or Traditional Report

  4. Reminder 2 I Will Return Your HRM Intervention 2 Next Week In Class.

  5. SHRM Western Region Student HR Games Friday (4/15/05) – Networking Round Table 2:00 – 5:00 PM in Summit Room Saturday (4/16/05) HR Games in University Union

  6. Questions and Comments? What Are Benefits? What is the Biggest Trend in Benefits in Corporate America Today?

  7. Training and Development • What is Training? • How Do Individuals Learn? • When Do Organizations Train Employees? • How to Train: • Socialization • Job-based

  8. Training, from an Organizational Perspective, Is… The Process of Developing KSAs and Capabilities that Employees Do Not Possess but Are Needed to Successfully Perform the Duties and Functions of the Job

  9. Training, from an Individual’s Perspective, Is… Learning

  10. How Do Individuals Learn? • Exemplar-based Learning • Building Basic Knowledge • Based on Classification and Discrimination • Case-based Learning • Diagnosing Problems • Need Underlying Exemplars • Used for Experts not Novices • Social Learning • Role Model-based Learning • Requires Motive • Requires Feedback and Reward

  11. When Do Organizations Train? • Entry Points into Organization • Formal and Informal Training • Existing Employees • Reengineered and Restructured Jobs • Job Enlargement or Job Enrichment • Promotion Skills

  12. How Do Organizations Train? • Develop Training Protocol • How Do You Know What to Train? • Five Step Process • Identify Skills or Needs through Job Analysis • Develop Protocol and Delivery • Validate Training Protocol Through Experimentation • Implement Best Program • Follow-up to Determine if Has Knowledge Transferred

  13. “Soft” Skill Training • Newcomer Orientation • Socialization • Informal • Culture Inoculation • Underlying Norms, Values, Belief, and Expected Behavior • Formal • Diversity, Teamwork, Customer Service • Emphasis on Learning Policies and Procedures • Can Also Include Culture • Brief In Nature

  14. On-The-Job Training (OJT) Apprentice Training Novice, Journeymen, Master Job Instruction Training Scripts Think IKEA Lectures and Programmed Learning Computer Training The Rage in Training In Reality a Training Delivery System Issue of Technology Provide Structure to Novices Training Current Employees

  15. Trends in Training • Management Training • Sharpen Management Skill Sets • Incentive Tied to Promotion • Leadership ‘Light’ • Job Rotation • Action Learning • Management Games and Role Playing

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