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Computer Trouble Shooting

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Computer Trouble Shooting

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    1. Computer Trouble Shooting The quickest way to solve hardware problems is to take care of them yourself. Most hardware and software problems are simple to remedy. This troubleshooting guide is your first line of action. If you are not able to solve the problem you are having with your hardware or software, consult your on-site specialist. If no on-site specialist is available, consult with your hardware vendor or the manufacturer. Manufacturers usually have help lines but it is difficult at times to get through to them because of the volume of calls that they receive. Another alternative to the help line is to access the manufacturer through the World Wide Web. Most of them have Web sites with an abundance of information and help. The quickest way to solve hardware problems is to take care of them yourself. Most hardware and software problems are simple to remedy. This troubleshooting guide is your first line of action. If you are not able to solve the problem you are having with your hardware or software, consult your on-site specialist. If no on-site specialist is available, consult with your hardware vendor or the manufacturer. Manufacturers usually have help lines but it is difficult at times to get through to them because of the volume of calls that they receive. Another alternative to the help line is to access the manufacturer through the World Wide Web. Most of them have Web sites with an abundance of information and help.

    2. Program Freeze My machine is stuck andwon't do anything! The techie term for this is "freezing." 3. My computer is frozen. Be patient, be patient, be patient. Give your computer at least 30 seconds. How can I tell? Hit the num lock or caps lock keys on the keyboard. If the lights don't go off and on, you are frozen. Your only recovery is to reboot your system. If the lights go off and on, hit the Ctrl, Alt, Delete buttons together on the keyboard. You should receive a screen listing the open programs. Click on the program you were using and click end task. Wait a few seconds and a confirmation window should appear. Click okay. Close all open programs and then reboot your system. When your computer locks up and will not respond to either keyboard strokes or mouse clicks, then your machine is frozen.If you are in the middle of running a particular application and this occurs, try the following: Solution: Hold down the Ctrl Key and the Alt Key at the same time and then tap on the Delete key. You will be given a dialog box. Look and see if you see in parenthesis by the application you are working on the following words. ie: Netscape Communicator (not responding) If you see this, then highlight the name of the application by clicking on it and then select END TASK from the choices in the box below. It may take a few minutes to comply. You may see another box saying the application isn't responding. Click on ENDTASK and it will shut down that particular application. If the Control/Alt/Delete combination doesn't work, then press the power button on your machine until the power is off. Wait till the green light on your monitor turns amber before turning it on again. This will take about 10-15 seconds. When you reboot, you will get the error message that your machine wasn't shut down properly and it may run through the scandisk program. Let it check out the machine for you. After scandisk, your machine should be ready to use again. My machine is stuck andwon't do anything! The techie term for this is "freezing." 3. My computer is frozen. Be patient, be patient, be patient. Give your computer at least 30 seconds. How can I tell? Hit the num lock or caps lock keys on the keyboard. If the lights don't go off and on, you are frozen. Your only recovery is to reboot your system. If the lights go off and on, hit the Ctrl, Alt, Delete buttons together on the keyboard. You should receive a screen listing the open programs. Click on the program you were using and click end task. Wait a few seconds and a confirmation window should appear. Click okay. Close all open programs and then reboot your system. When your computer locks up and will not respond to either keyboard strokes or mouse clicks, then your machine is frozen.If you are in the middle of running a particular application and this occurs, try the following: Solution: Hold down the Ctrl Key and the Alt Key at the same time and then tap on the Delete key. You will be given a dialog box. Look and see if you see in parenthesis by the application you are working on the following words. ie: Netscape Communicator (not responding)If you see this, then highlight the name of the application by clicking on it and then select END TASK from the choices in the box below. It may take a few minutes to comply. You may see another box saying the application isn't responding. Click on ENDTASK and it will shut down that particular application. If the Control/Alt/Delete combination doesn't work, then press the power button on your machine until the power is off. Wait till the green light on your monitor turns amber before turning it on again. This will take about 10-15 seconds. When you reboot, you will get the error message that your machine wasn't shut down properly and it may run through the scandisk program. Let it check out the machine for you. After scandisk, your machine should be ready to use again.

    3. Black Monitor 1. My monitor is black. Solution: Make sure the monitor is turned on. Try pressing the power button on the monitor again. Check to see if it is in sleep mode. Wiggle the mouse around or press the enter key. If the green light is not on in front, check the power cord connecting the monitor into the outlet. If the green light is on, check the brightness level by using the buttons on the monitor. Check the cable connection from the monitor into the computer or the equipment that links your computer to the TV monitor. If you still have some problems, call your help desk. Screen Check the monitor. Is it on? Is it plugged in? Is the brightness adjusted? Is the window that I want to work in active (is it gray or purple)? Is there a box with a message? It says:1. My monitor is black. Solution: Make sure the monitor is turned on. Try pressing the power button on the monitor again. Check to see if it is in sleep mode. Wiggle the mouse around or press the enter key. If the green light is not on in front, check the power cord connecting the monitor into the outlet. If the green light is on, check the brightness level by using the buttons on the monitor. Check the cable connection from the monitor into the computer or the equipment that links your computer to the TV monitor. If you still have some problems, call your help desk. Screen Check the monitor. Is it on? Is it plugged in? Is the brightness adjusted? Is the window that I want to work in active (is it gray or purple)? Is there a box with a message? It says:

    4. Volume 2. I can't hear anything. Is the headset plug in the proper outlet? Is the volume adjusted? The volume can be adjusted usually by double clicking on the horn and adjusting the volume control. Sometimes you need to adjust the wave volume. You should also check any volume adjustments your speakers and/or headsets have. Do a sound test within the control panel of the Main group on Windows 3.x or in My Computer of Windows 95. If no sound is heard, the audio card is malfunctioning, the improper device is installed, or there is no sound device installed. Have you muted the sound? Look on the task bar where the time appears for a horn. Does it have a circle with a slash? If so, the sound is muted. To unmute the sound, double click the horn and turn off muting. . Solution: Check the cord in the back of the computer to see if the speakers are plugged into the computer. There are usually four black holes next to a 15 pin plug for a game port. Most times the speaker outlet is the one closest to the 15 pin plug. Plug in your speaker cable and then try adjusting the volume control ( the speaker icon) on the task bar. Clicking on the sliding tab should make a sound. Some speakers have a power plug .Check to see if the power cord to the speakers is plugged in and the power light on the speakers is on. Click once on your Volume icon on your task bar. Move the sliding bar up and see if you can hear anything. The problem could be the volume is too low. Double click on the volume icon and the volume control box appears. Make sure the MUTE button at the bottom is not checked. If you still have problems, call your help desk. 2. I can't hear anything. Is the headset plug in the proper outlet? Is the volume adjusted? The volume can be adjusted usually by double clicking on the horn and adjusting the volume control. Sometimes you need to adjust the wave volume. You should also check any volume adjustments your speakers and/or headsets have. Do a sound test within the control panel of the Main group on Windows 3.x or in My Computer of Windows 95. If no sound is heard, the audio card is malfunctioning, the improper device is installed, or there is no sound device installed. Have you muted the sound? Look on the task bar where the time appears for a horn. Does it have a circle with a slash? If so, the sound is muted. To unmute the sound, double click the horn and turn off muting. . Solution: Check the cord in the back of the computer to see if the speakers are plugged into the computer. There are usually four black holes next to a 15 pin plug for a game port. Most times the speaker outlet is the one closest to the 15 pin plug. Plug in your speaker cable and then try adjusting the volume control ( the speaker icon) on the task bar. Clicking on the sliding tab should make a sound. Some speakers have a power plug .Check to see if the power cord to the speakers is plugged in and the power light on the speakers is on. Click once on your Volume icon on your task bar. Move the sliding bar up and see if you can hear anything. The problem could be the volume is too low. Double click on the volume icon and the volume control box appears. Make sure the MUTE button at the bottom is not checked. If you still have problems, call your help desk.

    5. Connections

    6. Printer is not working

    7. Printer Lights

    8. Adding Paper

    9. Internet is SLOW

    10. The End

    11. Sources

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