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OPIM 953 OPERATIONS SIMULATION / BUSINESS PROCESS MODELING

OPIM 953 OPERATIONS SIMULATION / BUSINESS PROCESS MODELING. Dave Goldsman Sabanc ı / Georgia Tech Atlanta, GA, USA sman@gatech.edu. Course Information. Instructor: Dave Goldsman Office: FMAN 1161 Phone: 216-483-9683 (Office) 216-483-9841 (Home) Email: sman@gatech.edu

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OPIM 953 OPERATIONS SIMULATION / BUSINESS PROCESS MODELING

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  1. OPIM 953 OPERATIONS SIMULATION / BUSINESS PROCESS MODELING Dave Goldsman Sabancı / Georgia Tech Atlanta, GA, USA sman@gatech.edu

  2. Course Information • Instructor: Dave Goldsman Office: FMAN 1161 Phone: 216-483-9683 (Office) 216-483-9841 (Home) Email: sman@gatech.edu Website www.isye.gatech.edu/~sman/courses http://webct.sabanciuniv.edu/

  3. Class Times: • Saturday, June 9 12:30 p.m. – 7:00 p.m. • Weds., June 13 6:00 p.m. – 10:00 p.m. • Saturday, June 16 12:30 p.m. – 3:30 p.m. • Saturday, June 23 4:00 p.m. – 7:00 p.m. • Friday, June 29 6:00 p.m. – 9:00 p.m. • Saturday, June 30 9:00 a.m. – 12:00 p.m. • Friday, July 6 6:00 p.m. – 9:00 p.m.

  4. Course Materials: Beautiful notes Arena (computer simulation language) + other software Optional text: Laguna, M. and Marklund, J., Business Process Modeling, Simulation and Design, 1st Edition, Prentice Hall, 2004.

  5. Grading: • Participation: 25% • In-class and HW exercises: 25% • Take-home exam: 25% • Project: 25%

  6. Whirlwind Tour of Simulation • Motivational Hand Simulation Exercise – Single-Server Queue • Introduction to Business Process Design (Ch. 1, L&M) • Motivational Hand Simulation Exercise – Multiple-Server Queue • Process Management & Process-Oriented Improvement (Ch. 2, L&M) • Introduction to Arena (Kim/Nelson notes) • Simulation Framework for Business Processes Design (Ch. 3, L&M) • Simple Queues in Arena (Example 3-1) • Managing Process Flows (Ch. 5, L&M) • Multiple Queues in Arena (Example 4-1)

  7. Motivational Hand Simulation Exercise – Inventory System • Motivational Arena Exercise – Inventory System • Call Centers in Arena (Example 5-1) • Introduction to Queuing Theory (Ch. 6, L&M) • Modeling & Simulating Business Processes (Ch. 8, L&M) • Input Data Analysis (Ch. 9, L&M) • Motivational Case Study – Hospital Patient Flow • Output Data Analysis (Ch. 9, L&M) • Motivational Case Study – Call Center • Discussion of Potential Projects

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