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  1. Involving stakeholders, why? Stakeholders are defined as `any group or individual who is affected by or can, affect the achievement of the HEIs objectives´ To help ensure that graduates have the right skills for the labour market and to reduce skills mismatches QA can be used to demonstrate that study programmes meet labour market needs QA can also support HEIs to feed knowledge about graduate career paths into the design and delivery of programmes w w w n e t u n i n l

  2. Involving market stakeholders Two dimensions • Stakeholders participate in external quality assurance • Students enter the market with the right tools (skills and knowledge and labour market needs) w w w n e t u n i n l

  3. Typical stakeholders • Market employers • Government • Government agencies • Civil society (like trade unions) • Educational sector • Service providers • Consumers • Alumni • Family • Students • Academic staff • Any? w w w n e t u n i n l

  4. How How do you involve stakeholders into the quality assurance process? Many countries have a formal requirement that employers should participate in external quality assurance (BE, BG, CZ, DE, DK, EE, EL, FR, IT, LT, LV, PT, UK) In some countries external stakeholders are included in university committees or boards of trustees. In other countries decision-making bodies consist solely of academics and students. External stakeholders are explicitly excluded, due to historical reasons of asserting institutional autonomy of the higher education institutions. w w w n e t u n i n l

  5. How - continued Outside stakeholders are more likely to be involved at an information-sharing level rather than as active partners in the institution’s own internal QA. Irrespective of regulations, employers are included in institutional processes related to quality assurance in the sense that they are consulted in curriculum design on an ad-hoc basis. Besides, representatives from companies teach at universities in applied disciplines, supervise student theses as well as accommodate student internships. How about your institution? w w w n e t u n i n l

  6. Involving the Employment Market Effective stakeholder management starts with stakeholder identification The key issue is to identify and analyse the different people or groups (i.e., the “stakeholders”) that would be potentially be affected by the outcomes of the HEIs activities. Classify the stakeholders as either primary (ones without whose continuing participation and support an organisation cannot survive) or secondary (important, but not essential) w w w n e t u n i n l

  7. Mapping stakeholders Analyse the positions and views of the stakeholders and thus to construct a map of their relative importance. w w w n e t u n i n l

  8. Plan development Quality Assurance Standard Process for Community and Stakeholder Engagement Problem Definition Agreement of Purpose/Context & Identification of Negotiables and Non Negotiables Level of Participation Stakeholder identification and relationship development Project requirements Development and approval of engagement plan Execution of Engagement Plan Feedback Evaluation and review Monitoring Documentation of Evidence w w w n e t u n i n l

  9. Engagement Plan Development and Approval of Engagement Plan a) Purpose and Objective Statement including scope of works. b) The tools and techniques to be employed for engaging the identified stakeholder groups c) A schedule of activities d) Resources required and access to these resources e) Risk management plan that identifies risks and barriers to execution of the engagement plan and accompanying mitigation measures f) Budget g) Roles and responsibilities of the project team h) Communication strategy and reporting mechanism to project owners and stakeholders alike i) Evaluation points and techniques to be employed/ evidence to be gathered w w w n e t u n i n l

  10. Execution of Engagement Plan a) Securing all necessary resources b) Adhering to the proposed timeframes and budget c) Engagement and communication with stakeholders as described in the plan d) Compliance with legal and regulatory requirements e) Confirmation that the decision making process aligns with project objectives f) Successful development of stakeholder relationships g) Project evaluation and reporting w w w n e t u n i n l

  11. student-centred learning Shift to student-centred learning w w w n e t u n i n l

  12. ´New´ skills (alphabetical) Analysing Attending seminars Interviewing someone Listening Presentation Presenting Project management Reading Research Self management Study Team-management Working in groups Writing w w w n e t u n i n l

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  14. The Skill Circle w w w n e t u n i n l