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CLAIMS IN-PROCESSING BRIEFING

21st Theater Sustainment Command. CLAIMS IN-PROCESSING BRIEFING. 21st Theater Sustainment Command. KAISERSLAUTERN CLAIMS OFFICE Location: Kleber Kaserne Bldg. 3210, Room 110 Phone: DSN 483-8414 CIV 0631-411-8414 CJA: CPT Mike Gilbertson. 21st Theater Sustainment Command.

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CLAIMS IN-PROCESSING BRIEFING

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  1. 21st Theater Sustainment Command CLAIMS IN-PROCESSING BRIEFING

  2. 21st Theater Sustainment Command • KAISERSLAUTERN CLAIMS OFFICE • Location: Kleber Kaserne • Bldg. 3210, Room 110 • Phone:DSN 483-8414 • CIV 0631-411-8414 • CJA: CPT Mike Gilbertson

  3. 21st Theater Sustainment Command AGENDA • DA Pam 27-162 • Substantiation – “Legal Proof” • Items NOT payable • $100 Rule • PED (Prior Existing Damages) • Claims Maximum Payable • Time Constraints • Questions

  4. 21st Theater Sustainment Command DA PAM 27-162 • Sets out procedures for Claims Offices • NOT “Guidance” – CJA is financially and criminally responsible for violations • NOT intended to replace private insurance • Depreciated Cost vs. Replacement Cost • ALDG: Table 11-1

  5. 21st Theater Sustainment Command SUBSTANTIATION • Claimants must prove: • 1. Ownership – receipts, bills, pictures, video, personal inventory (serial #’s, quantity) • 2. Value – receipts, bills, pictures, appraisals* • 3. That the claimant tenderedthe item to the carrier (is it listed on shipment inventory?) • 4. The monetary amount of damages that resulted to the item claimed (estimates) *Note: we do not pay for appraisals…

  6. 21st Theater Sustainment Command ITEMS NOT PAYABLE • Losses exceeding $40,000.00 • Items exceeding category allowance • (See DA Pam 27-162; ALDG, Table 11-1) • Professional equipment: DJ turntables, professional mechanic’s tool set, etc. • Money: cash, money orders, coin collections* • “Unreasonable” Items: radar detectors, brass knuckles, stun guns, drugs, etc. *payable up to $4000 per claim; not payable if claimant is a dealer…

  7. 21st Theater Sustainment Command SOME CLAIMS MAXIMUMS • $40,000 maximum allowable per move (Per HHG/HB claims) • $20,000 maximum per POV claim • Within these overall maximums, there are individual “item” maximums: • $1000 per stereo item/$4000 per claim • $1000 per bicycle • $2500 for sporting goods losses per claim

  8. 21st Theater Sustainment Command $100 RULE DA Pam 27-162, para. 11-14h,states, in part: “As a rule of thumb, they [claimants] should normally be required to provide a purchase receipt or similar evidence…of items for which more than $100is claimed…”

  9. 21st Theater Sustainment Command PED (Prior Existing Damages) DA Pam 27-162, para. 11-14d(2), states, in part: “PED is damage that predates the incident giving rise to a claim… If the estimate [for repair of a damaged item] includes repair of PED, deduct the percentage attributable to repair of PED…” Bottom Line: Claims does not pay for PED

  10. 21st Theater Sustainment Command PED (Prior Existing Damages) • PED is listed on the Shipment Inventory!! • SCRUTINIZE the PED codes that the movers use when they pack your goods!!! • If you don’t agree with the PED code, DON’T ARGUE; WRITE IN AN “EXCEPTION TO THE PED” ON THE Shipment Inventory ! (in the “Remarks/ Exceptions block at the bottom of the inventory)!!!!

  11. 21st Theater Sustainment Command TIME CONSTRAINTS • 70 DAYS – you MUST turn in the 1840R to your gaining claims office within 70 Calendar Days of delivery!!! • - A few exceptions for TDY/deployment • 2 YEARS – you MUST file your claim within 2 Calendar Years of delivery!!! • - Turning in the 1840R IS NOT filing your claim! Turn in the Claim Packet! • - NO EXCEPTIONS!!!

  12. 21st Theater Sustainment Command HAVE A SMOOTH MOVE! • CONSIDER PRIVATE INSURANCE • Ensure that high dollar items ($100+) are individually listed on the inventory • Bottom Line: • If you care about it, document it,check the PED codes, and file PED exceptions! • If you REALLY care about it, take PICTURES and VIDEO!!!

  13. 21st Theater Sustainment Command QUESTIONS?

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