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Change Management

Change Management. Prof. Steve Phelan Lecture 19. Today. Continuous change in the airline industry Cases: Northwest and Singapore Airlines Change, stability and renewal (1999) LMZ Chs 42-44 Managing discontinuities (1998) Seven practices of successful organizations (1998)

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Change Management

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  1. Change Management Prof. Steve Phelan Lecture 19

  2. Today • Continuous change in the airline industry • Cases: Northwest and Singapore Airlines • Change, stability and renewal (1999) • LMZ Chs 42-44 • Managing discontinuities (1998) • Seven practices of successful organizations (1998) • The new agenda for OD (1997)

  3. Change, Stability, and Renewal • Jargon • Entropy, closed system, open system, positive feedback, dissipative structure, self-organization, self-reference, autopoiesis, autocatalytic • What is the main point of this article? • “Systems evolve to greater independence and resiliency because they are free to adapt, and because they maintain a coherent identity throughout their history.” • “What endures is process – dynamic, adaptive, creative” • Disturbance triggers self-organization/transformation

  4. Northwest • Use your knowledge of change to contrast Rothmeier and Dr Ken’s styles of change management • Was Rothmeier a good CEO? Was the turbulence handled well? • Was Dr Ken a • What could have been done differently? • For the merger? • For the customer service orientation? • For the unions?

  5. Singapore Airlines • Questions • Can the airline contain costs without sacrificing service? • Were security and service inevitably in conflict? • Could it grow yet maintain its high service standards? • Particularly given values in the new generation • What makes it so different fro Northwest?

  6. Pfeffer • The seven practices are: • Employment security • Selective hiring • Self managed teams • High compensation contingent on performance • Training • Reduction of status differences • Sharing information • Best way of unlocking Vaill’s latent energy?

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