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Introduction to the Channel Manager

Introduction to the Channel Manager

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Introduction to the Channel Manager

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  1. Introduction tothe Channel Manager

  2. Online hotel booking • Room types • i.e., Deluxe, Standard, Premier, etc. • Availability • Dates available • Quantity available or ‘allotment’ • Rates • Applicable to planned dates • Confirmation • Payment

  3. Online hotel booking ‘Distribution Channels’ • Through a hotel’s website • Through online travel agents (OTA) • Agoda • AsiaRooms • Booking.com • Expedia • Many others

  4. Online hotel booking Traveller 1 Update hotel information Room types, rates and availability entered into extranet Hotel Online server or Extranet

  5. Online hotel booking Traveller 1 Update hotel information Room types, rates and availability viewed by traveller Hotel Online server or Extranet

  6. Online hotel booking Traveller 2 Book and pay Traveller books and pays Hotel Online server or Extranet

  7. Online hotel booking Traveller 3 Confirm and notify Notification on confirmed booking Confirmation voucher from extranet Hotel Online server or Extranet

  8. Multiple distribution channels • Higher revenue!

  9. Multiple distribution channels • Rate Parity • Availability Parity • Room Type Parity • across all channels

  10. Multiple distribution channels • Difficult to maintain parity

  11. Multiple distribution channels • Difficult to manually update rates and availability

  12. Multiple distribution channels • Need to divide allotment among channels resulting in lower availability

  13. Multiple distribution channels • If operations are manual, hotel can handle only a limited number of OTAs.

  14. Multiple distribution channels • Channel Manager • addresses all • difficulties • enables further expansion • online for maximum • revenue

  15. Resonline – Our channel manager What it can transmit What it can’t transmit • Rates • Availability • Minimum Nights • Stop Sell • Promotions • Extras • Specials

  16. Channel manager Traveller Connectivity is key. Channel Manager • Rates • Availability • Rates • Availability Online server or Extranet

  17. Using the Channel Manager

  18. Rates and availability • Rates should be the final amount (inclusive of all additional fees, i.e., tax, service charge, etc.) a guest pays for a room per night. • Hotels are encouraged to always put in their Last Remaining Availability (LRA). • Be warned of fixed allotments maintained by some OTAs. • The channel manager has NO CONTROL of fixed allotments. • Only has control of floating allotments.

  19. Room types and rate plans • Room Type • Rate Plan • Rate per night for a room type • Guests included in standard rate • Maximum guests allowed • Rate per extra person • Channel manager should have ALL room types. • 1 rate plan: 1 room type

  20. Rooms and rates • Log in to Hotel Link Solutions. http://hotels.whl.travel • Go to SETUP > Rooms and Rates. • Room Details • Maximum Bedding Configuration • Room Features • Images Click on a Rate Plan. • Standard guests included in price • Maximum guests allowed • Extra adult charge • Extra child charge • Standard rate

  21. Rooms and rates • Year-round Defaults • Rate • Minimum nights • Default inclusions • Roll in at ___ months in advance • Overwrite existing rates Last-minute Defaults • Rate • Minimum nights • Default inclusions • Roll in at ___ months in advance • Overwrite existing rates

  22. Rooms and rates • Go to BOOKING MANAGEMENT > Yearly Management • Single Rate Plan Update • Select Rate Plan • Availability • Rates • Stop Sell • Min Nights • Inclusions • Remember to SAVE.

  23. How ota’s present room rates • Exercise • In the channel manager, note a date when a room is available. Note the rate. • Go to www.agoda.com to make a test booking. • Note the initial amount displayed for the room. Proceed to next step of booking. • Note the final amount you have to pay. Note the breakdown and how it is presented. • Does the final amount correspond with the rate in the channel manager? • Do the same for the other OTAs connected.

  24. How ota’s present room rates Given: Rate in Hotel Link Solutions Channel Manager (Hotel Link Solutions) = 10,000 Agoda: Base + 12% = Hotel Link Solutions AsiaRooms: Base + 23.2% = Hotel Link Solutions

  25. How ota’s present room rates Given: Rate in Hotel Link Solutions Channel Manager (Hotel Link Solutions) = 10,000 Booking.com CentralRrequests only for 17% down payment.

  26. How ota’s present rate computations Given: Rate in Hotel Link Solutions Channel Manager (Hotel Link Solutions) = 10,000 Expedia: Base + 22% = Hotel Link Solutions HostelBookersrequests only for 10% down payment.

  27. How ota’s present room rates Given: Rate in Hotel Link Solutions Channel Manager (Hotel Link Solutions) = 10,000 HostelsClubadds ϵ2 service charge; requests only for 10% down payment. Orbitz adds 4.9% surcharge.

  28. How ota’s present room rates Given: Rate in Hotel Link Solutions Channel Manager (Hotel Link Solutions) = 10,000 Wotifadds 4% card fee.

  29. some notes • Maximum availability pushed by Hotel Link Solutions to any OTA is four (4). • If availability in Hotel Link Solutions = 6, availability in OTA = 4 • If availability in Hotel Link Solutions = 5, availability in OTA = 4 • If availability in Hotel Link Solutions = 4, availability in OTA = 4 • If availability in Hotel Link Solutions = 3, availability in OTA = 3 • Allow up to five (5) minutes for values in the OTA extranets to be updated. • Try emptying the browser cache if values don’t seem to update. • Disregard rates shown in Distribution Channel page

  30. Some notes • Wotif • If change done in Wotif, need to deactivate, fetch so Hotel Link Solutions can overwrite Wotif. • If change done in Hotel Link Solutions, no need to deactivate. Change happens in Wotif w/in 5 minutes. • So, remind hotel to refrain from directly making any update in the OTA extranets. Rather, all updates should be done in Hotel Link Solutions.

  31. Channel Manager Connectivity

  32. Channel manager Traveller Connectivity is key. Channel Manager • Rates • Availability • Rates • Availability Online server or Extranet

  33. Connectivity • Rates • Availability • Minimum Nights • Stop Sell Room Mapping

  34. Connectivity • Booking amount, etc. • Availability used up Room Mapping

  35. Connectivity • Updated Availability Room Mapping

  36. The mapping process

  37. The mapping process • Agoda • AsiaRooms/LateRooms • Booking.com • CentralR • Expedia • HostelBookers • HostelsClub • Orbitz • RatesToGo • Wotif

  38. Asiarooms/laterooms • Log in to AsiaRooms extranet. http://hotels.asiarooms.com • Ensure that all rates are tax-inclusive. Contact hotel to make necessary re-configuration. • Take a screenshot of current month for each room type. • Log out.

  39. Asiarooms/laterooms Log in to Hotel Link Solutions. http://hotels.whl.travel As a test case, alter availability for a date for one room type in the channel manager. REMEMBER the availability before altering. Go to Distribution Channel. Select LateRooms/AsiaRooms from the list on the left. Click Accept and Connect. Enter Username and Password. Click Fetch Rooms.

  40. Asiarooms/laterooms Select the Matching Rate Package for each Package Found on LateRooms/AsiaRooms. Click Save Changes.

  41. Asiarooms/laterooms • Wait 5 minutes. • Log in to AsiaRooms extranet. http://hotels.asiarooms.com • Go to date and room type in test case. Availability should be what you entered in Step 2 of the Mapping Proper.

  42. Asiarooms/laterooms Log out of the AsiaRooms extranet. Log in to Hotel Link Solutions. Go to date and room type in test case. Revert to the correct availability. Notify hotel that AsiaRooms is now connected to the channel manager.

  43. centralr • Log in to CentralR extranet. http://hotels.centralr.com • Ensure that all rates are tax-inclusive. Contact hotel to make necessary re-configuration. • Take a screenshot of current month for each room type. • Log out.

  44. centralr Log in to Hotel Link Solutions. http://hotels.whl.travel As a test case, alter availability for a date for one room type in the channel manager. REMEMBER the availability before altering. Go to Distribution Channel. Select CentralR from the list on the left. Click Accept and Connect.

  45. centralr • Enter the following: • Username and Password • Currency: Default (PhP) • Exchange Rate Buffer: Percent • Your Property ID: <Property ID> • Is this a Multi-property Login: No • Check the email address to which reservations are to be sent. • Click Fetch Rooms.

  46. centralr Select the Matching Rate Package for each Package Found on CentralR. Click Save Changes.

  47. centralr • Wait 5 minutes. • Log in to CentralR extranet. http://hotels.centralr.com • Go to date and room type in test case. Availability should be what you entered in Step 2 of the Mapping Proper.

  48. centralr Log out of the CentralR extranet. Log in to Hotel Link Solutions. Go to date and room type in test case. Revert to the correct availability. Notify hotel that CentralR is now connected to the channel manager.

  49. hostelsclub • Log in to HostelsClub extranet. http://www.hostelsclub.com/admin • Ensure that all rates are tax-inclusive. Contact hotel to make necessary re-configuration. • Take a screenshot of current month for each room type. • Log out.

  50. Hostelsclub Log in to Hotel Link Solutions. http://hotels.whl.travel As a test case, alter availability for a date for one room type in the channel manager. REMEMBER the availability before altering. Go to Distribution Channel. Select HostelsClub from the list on the left. Click Accept and Connect.