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Essential Volunteer Training for Registration Desk Support at Our Conference

Welcome to the Registration Desk Support Volunteer Training! This guide prepares you to create a welcoming environment for conference attendees. Arrive on time, dress professionally, and wear comfortable shoes. Remember, no eating or drinking in the registration area—save the snacks for later! Your friendly demeanor is key; greet everyone with a smile! Be prepared to assist with common challenges, like locating name badges and answering basic questions. Our ultimate goal is to provide efficient service and ensure everyone enjoys the conference experience. Thank you for your support!

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Essential Volunteer Training for Registration Desk Support at Our Conference

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  1. VOLUNTEER TRAINING For Registration Desk Support

  2. You are our:

  3. Ro ROLL OUT THE RED CARPET!

  4. REGISTRATION GUIDELINES Arrive on time. Dress professionally, but wear comfortable shoes. Do not drink or eat in the registration area. Do not chew gum. SMILE – and SMILE AGAIN

  5. STUFF WE KNOW! • Attendees sometime don’t know their name. • If they say someone else registered them they probably didn’t. • People need to be told to look at the program. • A smile and “enjoy the conference” go a long way.

  6. IMPORTANT! Don’t take money, checks or purchase orders. Direct individual to the registration manager.

  7. TOP CHALLENGES • Can’t locate their name badge. • Wanted a special meal but didn’t have a ticket in their packet. • Can’t remember what sessions they signed up for. • Name badge wrong

  8. THE ULTIMATE GOALS • Get attendees their badge and materials quickly, friendly and efficiently. • Answer basic questions – “where is the main session”, “where are the bathrooms”, etc. • If you don’t know the answer to a question, refer them to the registration manager. Keep the line moving!

  9. THANK YOU

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