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Module. Grievance Redress Mechanisms for Infrastructure Projects Jayantha Perera, PhD. Outline. Nature of Roads Project Nature of difficulties, complaints and solutions Stakeholders; interest groups What is lacking at grassroots level What makes a GRM efficient and sustainable?.

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  1. Module Grievance Redress Mechanisms for Infrastructure Projects Jayantha Perera, PhD

  2. Outline • Nature of Roads Project • Nature of difficulties, complaints and solutions • Stakeholders; interest groups • What is lacking at grassroots level • What makes a GRM efficient and sustainable?

  3. Nature of Roads Projects • Linear – Many provinces, districts, communities • Thousands of households affected • Environment and social impacts – many years • Effective consultations difficult with APs • Outputs of consultations – Can they fed into design? • Resettlement sites – quality and host’s views • Regional impacts – Delays affect economic growth

  4. Difficulties and Complaints • Large deviations from original survey results • Inaccurate LA plans/litigation • Insufficient funds/officials • No incorporation of social inputs in alignment design • No concern on indirect impacts; unidentified units • Poor/weak consultation with affected people • Acquisition land under emergency laws

  5. Stakeholders and Interest Groups • Affected persons and communities • Surveyors, DOs, Environmental Authorities • Contractors, suppliers, engineers, labor gangs • NGOs, CBOs, activists, politicians

  6. What is Lacking at Grassroots Level? • Project information– right to know; right to be informed • Institutional memory - Facilitators/Catalysts • Transparency, access, legitimacy • Sympathy and willingness to listen • Fair treatment for all • Acquisition-oriented; not entitltment-oriented

  7. Efficient and Sustainable GRMPre-requisites Information about project, EIA, RP, cabinet papers GRM operational before project starts Constitution of GRM – represents all stakeholders A way to screen complaints A strategy to collect AP views on project improvement Facilitators/catalysts Combination with existing legal remedies Balance between environment and social issues Openness, transparency, documentation Part of the project - links with authorities/consultatnts

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