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A50 Plus Advanced Configuration

A50 Plus Advanced Configuration. Group Setting. Physical Connection. Internet. PSTN. LAN Switch. A50 Plus. Router. IP Phone 310. Administrator. IP Phone 310. Group Setting. Log In/Out w/ Ringing Queues Recordable Overflow Announcements. Call Agent Group.

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A50 Plus Advanced Configuration

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  1. A50 Plus Advanced Configuration Group Setting

  2. Physical Connection Internet PSTN LAN Switch A50 Plus Router IP Phone 310 Administrator IP Phone 310

  3. Group Setting • Log In/Out w/ Ringing Queues • Recordable Overflow Announcements Call Agent Group • Ring groups w/ forward options • Group and Virtual Mailboxes • Group Paging User Group Pickup Group • Pickup the call by pickup prefix • There is another Group ,Trunk Group, excluded in Group Setting page. Please refer to Advanced Configuration --- Outgoing Call Routing for more detail.

  4. Agent Group vs. Ring Group ● Standard Feature -- No this feature

  5. Group Ring Scheme --- All Ring • Ring all members at the same time • If the member was busy, it will be skipped • Anyone pick up the call, the ring will be stopped Incoming Call Member 1 Member 2 Member 3

  6. Group Ring Scheme --- Circular • Always ring to the first member • If the first member was busy, then ring to next member. 1st Incoming Call 2nd Incoming Call Busy Member 1 Member 2 Member 3

  7. Group Ring Scheme --- Round Robin • Always ring to the next member in order, regardless the previous member was busy or available. 1st Incoming Call 2nd Incoming Call 3rd Incoming Call Member 1 Member 2 Member 3

  8. Configure Call Agent Group • To add new Agent Group, navigate to Group Setting  Call Agent Groups  Add Call Agent Group • Specify a name and number (510 – 539) desired. • Add the members by clicking Add • The member order will be followed when the Ring Scheme was selected as Circular or Round Robin. Click the Up and Down to move the member order desired.

  9. Configure Call Agent Group • Choose the Ring Scheme. Here we use Round Robin as example • Specify the Ring Duration at each member. This option only work in Circular and Round Robin scheme. • Specify the Ring Time in Queue. This option decide how long the external user need to wait until they hear announcement. • Upload the Waiting Announce such as “All agents are busy now. Please hold on and we will transfer you to agent as soon as possible.” • Click OK to confirm and save the setting

  10. Configure Incoming Call Routing to Call Agent Group • Mostly the Call Agent Group will be used in Incoming Call Routing. Assume customer has 800 line as Trunk Group 2, and the call need to be answered by Technical Support group. • Navigate to Call Routing  Incoming Call Routing  Choose Who Will Answer Calls • Select Trunk Group 2 (Trunk Group 2 was the 800 line assigned) • Specify the Call Agent Group --- Technical Support as Day Time answering. If there is no night shift, simple direct the call to Auto Attendant at Night Time.

  11. Call Agent Group Test • When make the incoming call to Trunk Group 2 during Day Time, the call will be answered by Technical Support group with Round Robin ring scheme. • During Night Time, the call will be answered by Auto Attendant. Incoming call from Trunk Group 2 (800-xxxxxxx) Agent 1 Agent 2 Agent 3

  12. Configure User Group • To add new User Group, navigate to Group Setting  User Groups  Add User Group • Specify a name and number (580 – 599) desired. • Add the members by clicking Add • The member order will be referred when the Ring Scheme was selected as Circular or Round Robin. Click the Up and Down to move the member order desired.

  13. Configure User Group • Choose the Ring Scheme. Here we use All Ring as example • Specify the Ring Duration at each member. • In Circular and Round Robin scheme, this option define the time to ring next member. • In All Ring scheme, this option define how long the call will be forwarded. • Specify the call forward rule when no one answered. • Click OK to confirm and save the setting

  14. Configure Incoming Call Routing to User Group • User Group can also be used in Incoming Call Routing. Assume customer has special line for sales inquiry as Trunk Group 3, and the call need to be answered by Sales group. • Navigate to Call Routing  Incoming Call Routing  Choose Who Will Answer Calls • Select Trunk Group 3 (Trunk Group 3 was that special lines assigned) • Specify the User Group --- Sales as Day Time answering. If there is no night shift, simple direct the call to Auto Attendant at Night Time.

  15. User Group Test • When make the incoming call to Trunk Group 3 during Day Time, all the phone belong to Sales Group will ring at the same time. • Anyone pick up the call, the ring will be stopped. Incoming call from Trunk Group 3 Sales1 Sales 2 Sales 3

  16. User Group Test • The User Group can also be accepted group page • Any extension can dial *5 and the group number to page the whole group member • The speaker of group phone will be on automatically. Only the phone in busy will be skipped. Dial *5 580 Ext: 200 Sales1 Sales 2 Sales Group Number 580 Sales 3

  17. Configure Pickup Group • Pickup Group allow user to pickup member’s call in the same Pickup Group. • To add new Pickup Group, navigate to Group Setting  Pickup Groups  Add Pickup Group • Specify a desired name. • Add the members by clicking Add • Click OK to confirm and save the setting.

  18. Pickup Group Test • In this example, all 3 phones are in the same Pickup Group. • When the sales 1 phone ring, any other phone in this group can dial *2 to pick up the call. Sales1 Dial *2 Sales 2 Sales 3

  19. Q & A

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