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The Improvement Facilitator Role

The Improvement Facilitator Role

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The Improvement Facilitator Role

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  1. The Improvement Facilitator Role Improvement Facilitator Training Session 1 Day 1

  2. Objectives • A really brief introduction to Facilitation • Your roles and responsibilities as an ASaP Improvement Facilitator

  3. Facilitate - Definition fa·cil·i·tate[fuh-sil-i-teyt] –verb (used with object), -tat·ed, -tat·ing. To make easier or less difficult; help forward (an action, a process, etc.): Careful planning facilitates any kind of work. Improvement Facilitator

  4. Who is an Improvement Facilitator (IF)? • A naturally positive, optimistic and intuitive person • A skilled communicator; able to connect with all members of clinic teams • Results-oriented ;able to stay focused on “process” development • Flexiblewhile assisting each team to customize the process that will work for them in the long-term • Enthusiasticand able to foster the desire for change within teams • Able to ensure that teams stay focused during meetings.

  5. Core Practices of an Improvement Facilitator Facilitators: • Stay neutral on the content • Listen actively • Ask questions • Paraphrase continuously • Summarize discussions • Manage the climate

  6. Facilitation Tools & Techniques References F2

  7. Expectations of ASaP Improvement Facilitators • Support clinics with ASaP interventions (as assigned by your Primary Care Organization) • Attend ASaP training sessions (4 days) • Self-directed learning: IHI Open School (until March 2014) • Attend monthly webinars (July 2013 – March 2014) • Attend weekly teleconferences (for ~9 weeks) • Engage on Yammer ASaP discussion board • Engage with your CPA (1:1 coaching)

  8. Expectations of ASaP Improvement Facilitators • Support clinics with ASaP interventions (as assigned by your Primary Care Organization) • Attend ASaP training sessions (4 days) • Self-directed learning: IHI Open School (until March 2014) • Attend monthly webinars (July 2013 – March 2014) • Attend weekly teleconferences (for ~9 weeks) • Engage on Yammer ASaP discussion board • Engage with your CPA (1:1 coaching)

  9. A6 The ASaP Intervention Panel Identification Document process to ID patient/provider attachment 30 days Generate patient lists for screening Choose + document screening maneuvers Baseline Chart Review & Current Screening Process Assessment Choose + document screening methods: opportunistic and/or outreach Focused Improvement 60 days Define & document team roles & responsibilities Test small change (PDSA) Standardize processes Measure reliability of processes 4-Month Follow Up Chart Review & Screening Process Assessment Apply for CME credits Build on Success Ongoing Identify other clinical improvement opportunities Sustainability Chart Review & Continued Follow-up Reviews

  10. Sample Improvement Facilitator Journey

  11. Expectations of ASaP Improvement Facilitators • Support clinics with ASaP interventions (as assigned by your Primary Care Organization) • Attend ASaP training sessions (4 days) • Self-directed learning: IHI Open School (until March 2014) • Attend monthly webinars (July 2013 – March 2014) • Attend weekly teleconferences (for ~9 weeks) • Engage on Yammer ASaP discussion board • Engage with your CPA (1:1 coaching)

  12. ASaP Training Plan H1 Improvement Facilitators & Chart Reviewers

  13. Expectations of ASaP Improvement Facilitators • Support clinics with ASaP interventions (as assigned by your Primary Care Organization) • Attend ASaP training sessions (4 days) • Self-directed learning: IHI Open School (until March 2014) • Attend monthly webinars (July 2013 – March 2014) • Attend weekly teleconferences (for ~9 weeks) • Engage on Yammer ASaP discussion board • Engage with your CPA (1:1 coaching)

  14. IHI Open School H4

  15. Expectations of ASaP Improvement Facilitators • Support clinics with ASaP interventions (as assigned by your Primary Care Organization) • Attend ASaP training sessions (4 days) • Self-directed learning: IHI Open School (until March 2014) • Attend monthly webinars (July 2013 – March 2014) • Attend weekly teleconferences (for ~9 weeks) • Engage on Yammer ASaP discussion board • Engage with your CPA (1:1 coaching)

  16. ASaP Webinars H4 • Monthly (end of month) • One hour format • CPAs and Guest presenters • Schedule in Community of Practice Guide & on TOP website

  17. Expectations of ASaP Improvement Facilitators • Support clinics with ASaP interventions (as assigned by your Primary Care Organization) • Attend ASaP training sessions (4 days) • Self-directed learning: IHI Open School (until March 2014) • Attend monthly webinars (July 2013 – March 2014) • Attend weekly teleconferences (for ~9 weeks) • Engage on Yammer ASaP discussion board • Engage with your CPA (1:1 coaching)

  18. Weekly Teleconferences H4 • Regional, cohort • IF directed • ~9 weeks • Optional after 9 week period • Sharing, building IF Community of Practice

  19. Expectations of ASaP Improvement Facilitators • Support clinics with ASaP interventions (as assigned by your Primary Care Organization) • Attend ASaP training sessions (4 days) • Self-directed learning: IHI Open School (until March 2014) • Attend monthly webinars (July 2013 – March 2014) • Attend weekly teleconferences (for ~9 weeks) • Engage on Yammer ASaP discussion board • Engage with your CPA (1:1 coaching)

  20. Yammer – Online Community H4 • Build connections between IFs across the province • Increase IF competencies • Internal mentoring • Spread of screening process redesign • Spread of QI principles beyond ASaP • Continuous professional development of members

  21. Expectations of ASaP Improvement Facilitators • Support clinics with ASaP interventions (as assigned by your Primary Care Organization) • Attend ASaP training sessions (4 days) • Self-directed learning: IHI Open School (until March 2014) • Attend monthly webinars (July 2013 – March 2014) • Attend weekly teleconferences (for ~9 weeks) • Engage on Yammer ASaP discussion board • Engage with your CPA (1:1 coaching)

  22. IF Self Assessment Handout

  23. Summary • Refer to Facilitation at a Glance book in your toolkit for facilitation skills needs • Participate in ASaP training • Take advantage of the world-class IHI Open School resource to enhance your QI theory base • Participate in the range of ASaP Community of Practice offerings