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Advanced Customer Training

Advanced Customer Training. How to learn about services?. Go through the order process Click on the support tab in your direct store front Go to Products tab in back end office and read key facts Take product training. Tips & Tricks. How to research XOOM. XOOM Energy.

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Advanced Customer Training

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  1. Advanced Customer Training

  2. How to learn about services? • Go through the order process • Click on the support tab in your direct store front • Go to Products tab in back end office and read key facts • Take product training

  3. Tips & Tricks

  4. How to research XOOM

  5. XOOM Energy • Call 1800 PGE 5000 to get bill info • Put previous address if they have lived there less than 2 years • Care discount still applies • Don’t get customers with balanced savings plan • Only sign up for variable plan • Explain $2.99 charge and that bill will divide $42.43 – $39.94 = $2.49 Saved $2.49 37.28 + 5.15 = $42.43

  6. Digital Phone Service • ATA Rebate • How to use the ATA with a fax machine • split port 1 • Fax settings (disable ECM, 9600 speed) • Turn off voicemail • Or order dedicated fax line ($9.99) • Name must match Credit Card • Use cell number for contact number when transferring number

  7. Digital Internet vs DSL Internet

  8. Digital Phone Service How to transfer a number when you have DSL

  9. Digital Phone Service Option 1 – Dry Loop Internet Order Dry loop Internet and get it working in your house Then order ATA adapter and transfer number

  10. Digital Phone Service Option 2 – Order Comcast Order Comcast Internet and get it working in your house Then order ATA adapter and transfer number

  11. Internet • Comcast • Call 1877 881-6541 after order is complete • Order $29.99 plan for “New Comcast Customers” • Ask for wireless router during installation • ATT • Click “Show all offers” • Call 1888 573 4107 after order is complete

  12. TV • Dish Network • Can’t change order in any way for 120 days • Can only be ordered by calling 1888 913 9411 • DIRECTV • Must complete rebate before installation

  13. Steps for DIRECTV REBATE Go to Directv.com and create account Click on Redeem Rebate Send verification email Go to your email and click Confirm Select Rebate and click Submit

  14. TV • Dish Network • Can’t change order in any way for 120 days • Can only be ordered by calling 1888 913 9411 • DIRECTV • Must complete rebate before installation • How to get Directv to pay for cancelation

  15. How to get Cancelation Must have had DIRECTV before Cancel and pay cancelation Order DIRECTV Complete DIRECTV Rebate Complete form from rebate page

  16. Flash vs Other Companies Verizon $89/mo - unlimited calling and text + $30/mo - 2gb data $129.00/mo x 24 month contract = $3096 Sprint $99/mo - unlimited calling and text + $10/mo - unlimited data package $109.00/mo x 24 month contract = $2616 Flash $59/mo - unlimited calling, text and data + $10/mo - if you get 4g service $69.00/mo x 24 month contract = $1656

  17. Flash vs Other Companies • Flash vs Verizon • $3096(verizon) - $1656 (flash) = $1440 • Flash vs Sprint • $2616(sprint) - $1656 (flash) = $960 • Most expensive Flash phone = $599

  18. Random Tips • Call 611 or check metro text for account number • You can apply employee discounts to wireless and TV accounts • How to boost cell phone signal in your house • How to renew promotional price • How to help customer make money on wireless extension

  19. Steps for keeping phone Upgrade their account and pick out the nicest free ACN Phone Call cell phone Company to switch service from ACN Phone to their original phone Sell ACN phone on eBay for $250+

  20. Random Tips • Call 611 or check metro text for account number • You can apply employee discounts to wireless and TV accounts • How to renew promotional price • How to help customer make money on wireless extension • How to get an iPhone on ACN service

  21. Steps for getting iPhone Go buy iPhone without contract Order nicest free ACN Phone Call cell phone Company to switch service from ACN Phone to iPhone Sell ACN phone on eBay for $250+

  22. How to Qualify Need to have 5 points Must have at least 3 services At least 2 preferred services

  23. How to Qualify Non Preferred Preferred Services • Energy (1 pt) • Flash Wireless acct. (4 pts) • Digital Phone Service (4 pts) • Local & Long Distance (4 pts) • Digital Talk (4 pts) • Wireless acct/Aircard. (1 pt) • Television (2 pts) • Home Security (2-3 pts) • Internet (1 pt) • Wireless Extension (1pt) • Add a Line (1 pts) • Wireless Upgrade (1 pts) • Mobile World (1 pts) • Dish Family Plans (1 pt) • Computer Support (1 pts)

  24. Are they Qualified? Energy Digital Phone service points = preferred = services = 5 2 2

  25. Are they Qualified? Business Assistant Digital Phone Service TV points = preferred = services = 8 2 3

  26. Are they Qualified? 3 ATA Adapters Internet Business Assistant points = services = preferred = 15 5 1

  27. Are they Qualified? Aircard Flash Cell Phone Business Assistant points = services = preferred = 7 3 1

  28. Are they Qualified? Aircard Flash Cell Phone Business Assistant Digital Phone Service TV points = services = preferred = 13 5 3

  29. QUESTIONS???

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