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Continue existing support for Tier 1 key customers Account managers for Tier 2 customers

SUMMARY TIMETABLE FOR LABORATORY USERS: PROCESSING OF SAMPLES WITH SAMPLE HANDLING DEVIATIONS IN THE LABORATORY.

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Continue existing support for Tier 1 key customers Account managers for Tier 2 customers

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  1. SUMMARY TIMETABLE FOR LABORATORY USERS: PROCESSING OF SAMPLES WITH SAMPLE HANDLING DEVIATIONS IN THE LABORATORY Results will be issued for samples as received at the Laboratory. In line with our UKAS accreditation, the Laboratory will place comments on Certificates of Analysis when the validity of analysed results may be compromised due to any of the following sample handling deviations identified at the Laboratory. HOW ARE WE IMPROVING SERVICE? • Continue existing support for Tier 1 key customers • Account managers for Tier 2 customers • Dedicated helpline and account managers for Tier 3 customers • Develop existing free and paid for services to meet customer needs • Understand what business customers want • “Source for Business can help you save money and improve performance” WATER EFFICIENCY ADVICE & AUDIT (BASIC LEVEL)

  2. HOW ARE WE IMPROVING SERVICE? • Continue existing support for Tier 1 key customers • Account managers for Tier 2 customers • Dedicated helpline and account managers for Tier 3 customers • Develop existing free and paid for services to meet customer needs • Understand what business customers want • “Source for Business can help you save money and improve performance” WATER EFFICIENCY ADVICE & AUDIT (BASIC LEVEL)

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