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Streamlining Processes in Higher Education: Strategies for Simplification and Efficiency

Join Robyn Ballard and Christy Sutphen at the PACRAO 2010 Conference for a transformative session on improving efficiency in higher education administrative processes. Discover how to challenge comfortable routines, enhance communication across all levels, and provide exceptional customer service to students and stakeholders. Engage in breakout discussions on identifying areas for improvement, streamlining workflows, and the importance of diverse perspectives in hiring. Learn actionable strategies that can make a significant impact, even with small changes.

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Streamlining Processes in Higher Education: Strategies for Simplification and Efficiency

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Presentation Transcript

  1. Streamline, Simplify and Save! PACRAO 2010 Conference Robyn Ballard & Christy Sutphen

  2. About Us… • Both recent CLU graduates and current students • Both work in the CLU Registrar’s Office as Student Records Evaluators

  3. Food for Thought • Do you have unlimited resources? • No Budget Restrictions • No Time Constraints • Unlimited pool of employees • If you answered yes to any of these questions, this session may not be right for you.

  4. Comfortable Routines • “That’s how we’ve always done it!” • Sometimes change can be a good thing • Play the devil’s advocate and question the way things are done • Take a different view

  5. Communication Upward Downward Lateral • Downward: (historically most emphasized) Decision made at the top, relayed through the descending channels • Upward: Can be beneficial in offering feedback, warnings, opinions • Lateral: Key functions among peers or different departments include task coordination, information sharing, problem solving, emotional support

  6. Customer Service • Internal • Within Your Department • With Other Departments • External • Students • Parents • Applicants • Alumni

  7. Utilize Students & Student Employees • Test out forms and new procedures on students • Look for issues and ask students for feedback • Keep an eye out for changes in campus culture

  8. Before After

  9. Be Open Minded When Hiring • From different school (geographic location) • From different type of school (public, private, size) • From different industry (business, government)

  10. Go Green! • Put forms & information online • Email information to students • Allow phone and/or email appointment • Keep in mind that different Populations require different methods of communication

  11. Breakout Session Questions to discuss: • Where are areas of possible improvement in my department? • How can we open doors of communication? • How can we simplify our workload?

  12. What did we discover? • I learned something that I can take back with me. • I can make a difference. • I can streamline, simplify, and save!

  13. Remember, even small steps can get you far!

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