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Being a Company Officer Doesn’t Make You One!

Being a Company Officer Doesn’t Make You One!. Steven Orusa Fishers Fire Department orusas@fishers.in.us. When you run a team without a clear purpose leadership becomes self-focused!. Create and Maintain Relationships. Integrity Do What Is Right. Manual Labor vs. Emotional Labor.

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Being a Company Officer Doesn’t Make You One!

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  1. Being a Company Officer Doesn’t Make You One! Steven Orusa Fishers Fire Department orusas@fishers.in.us

  2. When you run a team without a clear purpose leadership becomes self-focused!

  3. Create and Maintain Relationships

  4. IntegrityDo What Is Right

  5. Manual Labor vs. Emotional Labor • Operational Hazard Zone and Management Hazard Zone • Tactically I’ll save your life, in the station I’ll kill you with my bare hands • Stuff that will kill us biologically also stuff that will kill us organizationally

  6. Company Officers need to balance the rules of the organization with its culture Rules Culture Leader

  7. Family Practice vs. Department Practice

  8. Where is a Company Officer most vulnerable? In our need for: ACCEPTANCE

  9. Leadership must be Value Driven • What do we stand for? • How do we resolve conflict? • What drives us?

  10. Leadership must be Mission Focused • What? • Who? • How?

  11. Leadership Requires • Responsibility • Authority • Accountability

  12. Accountabilitydoes not comeAla Carte!

  13. 90% of the negative stuff that can happen to a Company Officer won’t happen – if I act like a Leader

  14. Managing in the 90% Lead by Example Mostly coaching Communicate Effectively (critical listening) Be competent (job smart) Address issues immediately Address issues correctively Compassion

  15. The 10% Zone 5% 5% I can deal with “In-House.” Not much organization support needed. I will need a whole lot of organizational support.

  16. “The Leadership Bar” Passion Self Actualizes Promotes Excellence Exceeds Standards Voluntary Compliance Below Standards Disruptive Attitude Voluntary Non-Compliance Counseling Skills Assertive Skills

  17. Use Discretionary Time.

  18. Discretionary Time • Immediate Service Delivery Issues • Safety • Customer Service (Must be stabilized immediately. This will give you discretionary time.)) Discretionary Time Issues This is where you have some time to think before you act (Tardiness, out-of-balance attitudes, personal problems, etc.)

  19. Discretionary Time and Personnel Issues • Don’t over-react • Don’t do anything that feels good • Think about the “amount” of management needed • Ask, Listen, and Get your facts straight • Develop Effective/Appropriate Action Plan • Issue must be addressed in well timed manner • (the problem won’t go away on its own) • Talk to someone if not sure what to do • (must be confidential)

  20. Make Humility a Priority!

  21. Pride Problem? • Independent vs. Dependent • Critical vs. Compassionate • Envious vs. Gracious • Defensive vs. Approachable

  22. Pride Problem is really a Priority Problem! • Pride is demanding to be served……. • Humility is surrendering to serve others.

  23. EGO DRIVEN COMPANY OFFICER • Getting things roughly right is simply part of the learning process that precedes getting things exactly right on a consistent basis. Leaders seeking to grow and develop people as an end goal of equal importance to results, need a health capacity to forgive, correct and move on. • EGO driven leaders, impatient for results, are quick to judge and discount less-than-perfect efforts as failure rather than to forgive and redirect.

  24. SERVICE DRIVEN COMPANY OFFICER • When you forgive you in no way change the past– but you sure do change the future.

  25. As a Company Officer:Are you a Self-Serving Leader or a Servant Leader? • How do I handle feedback? • How do I handle successor planning? • What is my perspective on who leads and who follows?

  26. Experience should breed caution not complacency.Sometimes experience teaches us too late.

  27. Managing the “Attitude of Entitlement” • Don’t be put off by overt ambition. • Do not confuse ambition and ability. • Address challenges on an individual basis (No “Shotgun” effect). • Discussion based not status based. • Hazing and rank ineffective. • Ownership, involvement, participation.

  28. Children want power so they can BE SOMEBODY

  29. Company Officers want power so they can SERVE SOMEBODY

  30. Personal Sit/Stat Report M = Mental E = Emotional P = Physical S = Spiritual

  31. Thank You!

  32. Heroic Path • Self-Promotion • Self-Protection • Self-Worth and Security • Being a Hero • Belief System • Value Driven • Mission Focused • Dedicated to a Cause and • Relationship • Gifts • Seasons

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