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Providing Quality

Providing Quality

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Providing Quality

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  1. Providing Quality Lisa Schlabaugh EDU658: Instructional Leadership James Woodward 1/28/13

  2. Introduction • Recruiting interpreters • Training modules • On the Job Training Program

  3. Change Strategy • Assessments • Training Modules • OJT

  4. Small Win • Change hiring requirements • Assessment • Meets industry standards • Pass rate of 13% • National average- 11%

  5. Benefits • Valid and reliable • Marketing, client meetings • Confidence in our process

  6. Shared Value • Increased productivity • Decreased OJT time • Decreased cost • More efficient • Move to production quickly • Increased client satisfaction

  7. Data • Decreased OJT days • Increased quality

  8. Publication • Monthly meeting • Stakeholders • Marketing • Client services • Support team

  9. Continuous Progress • Training modules- in one month • OJT – one month • Quality Initiative- 3 months

  10. Best practices • Plan it • Use data • 1 or 2 small wins • Publicize win

  11. Conclusion

  12. References Jenner, Judy and Jenner, Dagmar. (2011). Passing the State Court Interpreter Exam. Translation Times. http://translationtimes.blogspot.com/2 011/03/passing-state-court-interpreter- exam-in.html Spiro, Jody. (2011). Leading Change Step- By-Step Tactics, Tools and Tales. San Francisco: John Wiley & Sons.