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Office of the Ombudsman for EEOICPA

Office of the Ombudsman for EEOICPA. Joint outreach Task group meeting DENVER, CO February 19, 2014. EEOICPA and THE OFFICE OF THE OMBUDSMAN. History: October 2000 – Congress enacted EEOICPA Part B administered by the Department of Labor Part D administered by the Department of Energy

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Office of the Ombudsman for EEOICPA

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  1. Office of the OmbudsmanforEEOICPA Joint outreach Task group meeting DENVER, CO February 19, 2014

  2. EEOICPA and THE OFFICE OF THE OMBUDSMAN • History: • October 2000 – Congress enacted EEOICPA • Part B administered by the Department of Labor • Part D administered by the Department of Energy • October 2004 – Congress repealed Part D and established Part E • Part E administered by the Department of Labor

  3. Office of the Ombudsman • The October 2004 legislation also created the Office of the Ombudsman. • The Office of the Ombudsman is independent from the offices within the Department of Labor that administer EEOICPA. • The Office initially only had authority to address Part E claims. The 2010 National Defense Authorization Act expanded authority to include Part B of the EEOICPA. • October 24, 2012 – Secretary of Labor Solis signed a Memorandum continuing the Office of the Ombudsman.

  4. OFFICE OF THE OMBUDSMAN • Duties: • Provide information on the benefits available under the EEOICPA. • Make recommendations regarding the location of resource centers for the acceptance and development of claims – there are currently 11 resource centers. • Submit an annual report to Congress detailing: a) The number and types of complaints, grievances and requests for assistance received during the year and; b) An assessment of the most common difficulties encountered by claimants during the year

  5. OMBUDSMAN ASSISTANCE • When the Office receives complaints, grievances and request for assistance: • We respond to claimants, attorneys, lay representatives, congressional staff and others. • We explain, review and discuss aspects of the EEOICPA claims process. • We answer questions and provide assistance to individuals encountering difficulties with claims pending with DEEOIC. • We discuss your concerns in our annual report to Congress.

  6. OMBUDSMAN ASSISTANCE • Outreach efforts and initiatives include: • Sponsoring town hall meetings. • Participating in DEEOIC sponsored town hall meetings and traveling resource centers. • Offering opportunities for individuals to speak one-on-one with the Ombudsman staff. • Coordinating efforts with the Joint Outreach Task Group (JOTG).

  7. OFFICE OF THE OMBUDSMAN • Limitations – the Office cannot: • Rule or make decisions on claims. • Make DEEOIC reverse or change a decision. • Make Congress revise the EEOICPA. • Take DEEOIC to court. • Lobby Congress. • Act as an advocate.

  8. Ombudsman Contact Information Mail: U.S. Department of Labor Office of the Ombudsman 200 Constitution Ave., NW Room N-2454 Washington, D.C. 20210 Toll Free: 1-877-662-8363 Email:ombudsman@dol.gov Website:www.dol.gov/eeombd

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