IT Assurance Your business success depends on your IT infrastructure. You need Info-Link Technologies to deliver proactive services that not only keep your network up and running, but running effectively and efficiently. Info-Link Technologies complete “IT Assurance” package means that you will see increased performance, security and reliability - immediately and at an affordable price. Do these issues plague your business? Management struggles? Need to find a more efficient way to manage your company's network? Downtime impact? Are IT outages distracting your staff from their core focus, or prohibiting them from working efficiently? No formal agreement? Are you missing a vital service agreement to protect your entitlements and support levels? Program Advantages: Lets you focus on your business: We are your networking watchdog, enabling you to focus on your core business activities instead of managing a network or its problems. Reduced business impact from IT failures: Combining preventative maintenance and remote monitoring means we minimize failures that could impact your business. Your network behaves in a stable and reliable manner. A single monthly price for superior network care: No more guessing what IT support will cost. Receive guaranteed predictability of your IT support costs and avoid high emergency fees. One monthly fee covers all support. Program Features Priority Response is given to you. Under this support solution, you are entitled to faster response benchmarks and your issues are escalated ahead of non-priority clients. Network Monitoring constantly tracks the performance of you network - bandwidth, errors and other key indicators. This means your users always experience a stable environment. Comprehensive Reporting provides information on a wide variety of areas. Whether it's for troubleshooting or long-term planning, on-demand or scheduled, we have the reports you need. Remote Network Support is delivered remotely from our resolve network or server issues, rapidly. We keep your key IT resources up and running. Server Configuration Management provides the utmost in security and productivity by designing, deploying and enforcing standardized server configurations. Firewall Management continually manages the operation and effectiveness of your corporate firewall. A complex system that needs thorough attention to keep your business secure.
Standard Features Essential Monitoring: Monitoring the essential elements of your business' IT assets Security Necessities: A secured network perimeter, policies and managed virus protection Essential Server Monitoring: Monitoring of the vital systems of your servers Remote Response: Technicians work remotely on your network to resolve issues Onsite Response: Technicians are dispatched to your office when IT support issues arise Unlimited Network Support: Unlimited maintenance, response and emergency support of your entire network IT Consulting: Network health reports, regular, IT strategy meeting and procurement assistance Outsourced CIO: Business impact reporting, IT optimization, regular client briefing and analysis Backup Essential: Monitoring the success of your on-site backup solution Networking Control: Monitoring and continuing maintenance of your LAN, WAN, domain and VPN Asset Reporting: Greater control of your IT assets through regular audits of what you currently have in your inventory