NWTC wanted SunGard to provide: Staffing Need for strong, efficient, cohesive IT organization

1. SunGard & NWTC5 Year AnniversaryThe IIT TransformationJim Blumreich - Sandy RyczkowskiDaniel Mincheff - Mike Mathews

2. NWTC’s Goals for the Information and Instructional Technology Division as stated in October 14, 2004 • NWTC wanted SunGard to provide: • Staffing • Need for strong, efficient, cohesive IT organization • Reservoir of expertise upon which to call • Less risk when key positions become open • Less reliance on consultants • Operational Performance • Better strategic, tactical and project planning • Ability to cost effectively provide 24/7 operations • Less budget uncertainty • Collaboration and Use of Best Practices • Less “re-inventing the wheel” • “Experts” bring extensive network of resources

3. IT Management Process Maturity Model Level 5 Level 4 • Value • IT and business metrics linkage • IT improves business processes • Real-time infrastructure • Business planning Level 3 • Service • Define services, classes • Understand costs • Set quality goals • Guarantee SLAs • Monitor and report on services • Capacity planning Level 2 • Proactive • Monitor • performance • Analyzer trends • Set thresholds • Predict problems • Automation • Mature problem, • asset and change • mgmt processes Level 1 • Reactive • Best effort • Fight fires • Inventory • Initiate problem • mgmt processes • Alert and event • mgmt • Monitor availability • (u/d) • Chaotic • Ad hoc • Undocumented • Unpredictable • Multiple help • desks • Minimal IT • operations • User call • notification Optimize Stabilize Triage NWTC 2004 NWTC 2005 NWTC 2006-07 NWTC 2008-09 NWTC 2010-11

4. Transformational Properties – How is IIT Different? • The IIT Staff are focused on customers first. • IIT supports the customer not the computers • IIT staff are willing to go above and beyond to serve the needs of our customers • System uptime has improved to 99.97% • All levels of IIT are working seamlessly together as a unified team • IIT has improved the learner experience through technology • Implemented a 24x7Student Helpdesk, backed by a on-call IIT Team to respond when the student has issues • PeopleSoft performance has improved for student registration, class lookup and general student navigation • Blackboard environment has become faster and more reliable • Video conferencing is now blended with ITV classrooms to offer more classes remotely • Implemented new services such as student e-mail, student live chat • Resources are being used more efficiently and effectively • Project management methodologies are being used to improve implementation • Nearly eliminated the need for external consultants, through proper staff training and development • Supporting a growing environment : 30% more systems and completing 20% more projects per year • On target with budgets and project timelines • Since the inception of the partnership, IIT has saved NWTC $550K per year

5. Transformational Properties – How is IIT Different? • Communications and relationships have improved substantially • Participate in proactive communication to reduce the number of unexpected events • Seek out feedback and takes action to improve the performance and service offerings to the user community • Created new pathways to improve communication with the college community • Advise on new technology projects and developments • IIT has improved NWTC’s position on information security • Adopting more secure practices around data and computer equipment • Policies and procedures have been implemented to improve the computing environment • IIT is a more strategic asset to the college • Improving access to Evidence and Data within PeopleSoft • Are a resource for process improvements before development occurs • Aligns technology to meet the current and future needs of the college • Explore, investigate and recommend new and emerging trends in technology relating to higher education • Meet with the technology advocates around the college on how to apply these to the classroom and college

6. The Future • SunGard will remain a leading provider of technology solutions in the Higher Education market space. • SunGard will continue to pave the way for wiser investments in the solutions that meet the ever changing needs within higher education. • SunGard will offer services, solutions, and innovation through the ‘Open Digital Campus’ framework • Flexible • Accessible • Innovative • Modular • Cost effective • Student centered Helping NWTC achieve Future 2013

7. Thank you for the shared success and your trust!