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Connected Governance - An OECD Perspective

The OECD International Symposium on "Connected Governance: Vision or Reality" held on 21-22 October 2009 in Rome, Italy, focused on leveraging information and communication technologies, particularly the Internet, to enhance government services and processes. Key goals include improving service delivery, fostering public sector innovation, renewing local democracy, and promoting local economic vitality. The symposium addressed significant challenges in e-government, such as leadership conflicts and varying priorities among stakeholders. Lessons learned emphasize the need for strong leadership, trust-building, and effective communication strategies.

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Connected Governance - An OECD Perspective

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  1. Connected Governance- An OECD Perspective International Symposium on “Connected Governance: Vision or Reality” SSPA – Scuola superiore della Pubblica Amministrazione 21-22 October 2009 - Rome, Italy Yih-Jeou Wang Head of Unit – Project Leader OECD E-Government Project E-mail: yih-jeou.wang@oecd.org

  2. OECD E-Government Definition “The use of information and communication technologies, and particularly the Internet, as a tool to achieve better government.” Source: The e-Government Imperative (OECD, 2003)

  3. Goals for Connected Governance • Improve services. • Improve the processes that underpin services and foster public sector innovation. • Renew local democracy. • Promote local economic vitality and innovation capacity.

  4. Collaboration and Co-operation Tools Source:OECD 2009; E-Government Partnerships Across Levels of Government, [GOV/PGC(2008)22],OECD, 2008

  5. Challenges • Conflicts of leadership between different government levels. • Different priorities regarding e-government. • Different priorities between categories of actors – administration vs. politicians. • Competition between administrations – who “owns” the relationships with the users?

  6. Lessons learned… • Strong leadership: political commitment and a shared vision. • Improving trust: gradual approach in trust building. • Managing risks: be realistic and address both external and internal risks. • Communication and co-ordination: information sharing is often more effective than formal collaboration structures.

  7. OECD Work on E-Government Framework for E-Government Studies e-Government for Better Government, OECD 2004 The e-Government Imperative, OECD 2003 Rethinking e-Government Services: User-Centred Approaches (forthcoming 2009) E-Government Partnerships across Levels of Government (forthcoming 2009) Policy Briefs The e-Government Imperative: Main Findings E-Government in Finland: An Assessment The Hidden Threat to E-Government Checklist for E-Government Leaders Engaging Citizens Online for Better Policy-Making Country Studies – Peer Reviews 2003 – 2007: Finland (2003), Mexico (2004), Norway (2005), Denmark (2006), Hungary(2007), Netherlands (2007), Turkey (2007) 2008: Belgium, Ireland (public service), Portugal (adm.simpl. and e-gov.) 2009-2010: Greece (public management), Finland (public management), Denmark Thematic Studies Benefits Realisation Management, OECD 2007. E-Government as a Tool for Transformation, OECD 2007. An Economic Framework to Assess the Costs and Benefits of Digital Identity Management Systems for e-Government Service (forthcoming 2009) www.oecdbookshop.org 7

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