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PERS Technology Evolution

PERS Technology Evolution. Yesterday, Today & Tomorrow. Background. AG Information Technology. Innovation. XML Receiver Toll Free Reroute Dual Active Phone Switches PERS Portal. PERS Portal. Real Time Account Management Simplified Data Entry Automatic Address Validation

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PERS Technology Evolution

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  1. PERS Technology Evolution Yesterday, Today & Tomorrow

  2. Background

  3. AG Information Technology

  4. Innovation • XML Receiver • Toll Free Reroute • Dual Active Phone Switches • PERS Portal

  5. PERS Portal • Real Time Account Management • Simplified Data Entry • Automatic Address Validation • Automated Dispatch Agency Lookup • History and Voice Recordings • Used by 75 PERS Dealers

  6. CRM and Recurring Billing • Natural Progression of PERS Portal • Real-Time Account Management • Lead Management, Notes, Reminders • Recurring Billing • Real-Time RMR Data

  7. PERS Past • Demise of the Land Line (POTS) • Voice Over IP Communication Challenges • Cellular Carrier Network for Signals • mPERS • Primarily GPS-enabled devices

  8. PERS Today • mPERS Maturation • Hybrid PERS/mPERS devices • GPS Locations Enhanced • Innovative new tele-health products

  9. PERS Tomorrow • Continued Market Growth • Increase in Target Demographic Population • Expansion into other Demographics • Increased Rate of Change

  10. PERS TomorrowBusiness Model Implications • Business Model Impact of Technology • Land-Line Rejection • Ease of setup • Uniformity of service

  11. PERS TomorrowDevice Technologies • mPERS Smartphone Apps • Within and beyond traditional PERS demographics • Expansion of PERS into Telehealth • Low-cost, simple add-on devices • Healthcare-driven Telehealth (Obamacare) • Traditional Receiver Obsolescence • Exciting New Affordable Devices

  12. PERS TomorrowManagement/Transparency • Customer/Caregiver Managed Accounts • Transparency of Account History • Cloud-based tools accessed via apps/web portals

  13. PERS Technology • Rapidly Increasing Rate of Change • Adoption of Industry Standard Technologies • Ease of Use • Price • Battery Technology • Size • Communication Path

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