1. Smart Cities - better e-services for citizens and businesses Ellen Karin Larsen, KS

2. KS The Norwegian assossiation of local and regional authorities eKommune 2012 • National municipal member organzation • 430 municipalities • 19 counties • approx. 500 public enterprises • approx. 250 employees (150 at the head office in Oslo and 100 in regional offices)

3. Smart Cities • facilitate the transfer of e-Government successes across national borders • identify and support the real transformational impact on local government service delivery • equip decision makers with the knowledge and motivation • iclude national authorities

4. Smart Cities… • understand which e-services are best and why • reconsider how services are delivered and which channels they should use • reorganise their internal service delivery processes and back office functions • develop a prototype North Sea Region/EU-wide service list

5. Partners (Interreg 4B North Sea Region)

6. Benefits for KS - and CEMR?(CEMR - Council of European Municipalities and Regions) • In this context, Europe is small • All local authorities offer largely the same services, regardless of nationality • Close cooperation between municipalities in Europe through common organization CEMR • Use of projects for joint benefit

7. Smart Cities shows that benefits can only be realised through change in organisation and work processes Organisation Processes Technology eKommune 2012 80% 20%

8. Managers with sufficient knowledge • eCapacity building for civil servants • sufficient knowledge for senior executive officers to realise benefits of ICT investments • joint project: CEMSDI • Partners: Norway, UK, Spain, Italy, Czeck Republic, Portugal

9. Collaborating in making ICT strategies CEMR manual on Implementing strategies for local and regional eGovernment Guiding national associations of local and regional authorities to assist their municipalities and regions in implementing a Digital Agenda at local level. Partners: All CEMRs members