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Event Management Return on Investment

Event Management Return on Investment. EventTracker Prism Microsystems, Inc www.eventLogManager.com March 6, 2008. Executive Summary. Increased focus on IT efficiency Reduce cost around device management Transfer operations to less costly resources

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Event Management Return on Investment

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  1. Event ManagementReturn on Investment EventTracker Prism Microsystems, Inc www.eventLogManager.com March 6, 2008

  2. Executive Summary • Increased focus on IT efficiency • Reduce cost around device management • Transfer operations to less costly resources • Increased demand for high level of service • Criticality of IT infrastructure to mission • A wealth of info in event log data • Can streamline security incident response • Simplify reporting for auditors • Provide trend analysis for management • Automating event management saves money EventTracker www.eventLogManager.com

  3. Scope of Business Case Q. How does initiative parallel business objective? A. Automating Event Management can • Reduce cost of IT Human Resources • Improve network security • Provide necessary reporting for compliance • “Do more with less” • Increase service level without increasing staffing • Free up experienced people to handle other tasks EventTracker www.eventLogManager.com

  4. Business Objectives • Improve • Reliability through Performance Monitoring • Internal customer service • Customer satisfaction through SLA • Operational efficiency through alerts/reports • Reduce • Expenses through resource reassignment EventTracker www.eventLogManager.com

  5. Constraints • Budget • Present a positive ROI by cost containment • Schedule • Quickly implement via phased deployment • Interface with existing tedchnology • Support Windows, Solaris, Unix, Linux, Cisco etc • Training • Services must be available and require less than one person month of involvement • Support levels • Must reduce load on Support Staff EventTracker www.eventLogManager.com

  6. Base salary assumptions • Salary • Sr. IT Admin $85K/year ($41/hr) • Jr. IT Admin $55K/year ($27/hr) • End User $75K/year ($36/hr) • Customer Service $45K/year ($22/hr) • Assumptions • Total servers 50 • Total users 100 EventTracker www.eventLogManager.com

  7. Benefits • Event Management can pay for itself with both direct and indirect benefits • Increased Productivity – Admin savings • Improved Availability – respond faster • Better Internal Customer Service – Help Desk • Tighter security – decreased exposure time • Improved Usability – avoid downtime EventTracker www.eventLogManager.com

  8. Increased Productivity • Experience from a regional financial institution showed a Sys Admin can increase their admin area from 15 to 25 servers (40%) • Sys Admin spends 6 mins/day/server • Retrieve, analyze and archive logs • Drops to 3 mins/day/server with automation • Only Jr IT Admin time saved • Savings of $24K/year (see next slide for table) EventTracker www.eventLogManager.com

  9. Productivity Savings EventTracker www.eventLogManager.com

  10. Improved Availability • Respond faster to system events that require manual attention • Manual reaction forces a reactive posture • Automation permits IT Staff to be proactive • 30% of reactive events cause downtime • Automation can reduce reactive events by 90% • Savings of $11.7K/year (see next slide for table) EventTracker www.eventLogManager.com

  11. Availability - savings EventTracker www.eventLogManager.com

  12. Better internal customer service • Help desk can better diagnose and respond to end user problems • Reduce need to escalate • Reduce time to resolution • Savings of $4,680 (See next slide for table) EventTracker www.eventLogManager.com

  13. Internal Customer Service - savings EventTracker www.eventLogManager.com

  14. Tighter security • Its not a question of if but when the attack will occur • FBI survey (2004) lists anti-virus, DOS, theft • Average loss/incident is $165,600 • Over 80% performed a 3 week forensic investigation after the incident • Savings of $12,460 (see next slide for table) EventTracker www.eventLogManager.com

  15. Tighter security - savings EventTracker www.eventLogManager.com

  16. Improved Usability • Proactive Monitoring can minimize disruption • Server downtime affects global user base • In a survey a major financial institution reported unscheduled downtime decreased from 2 hours to 15 mins per week • Annual Savings of $9,000/week (See next slide for table) EventTracker www.eventLogManager.com

  17. Improved Usability - Savings EventTracker www.eventLogManager.com

  18. Conclusion • Event Management provides tangible cost savings • Productivity $24,000 • Availability $11,772 • Better help desk $4,680 • Tighter security $12,460 • Improved Usability $9,000 Total Savings $61,912 Automating event management saves money EventTracker www.eventLogManager.com

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