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A Primary Care Wellness Clinic

A Primary Care Wellness Clinic. Setting The Stage. Primary Care Preventative Wellness Holistic Care Easy Access User focus Networks of care. Setting: Oakview Medical Group. Setting The Stage. Key Values Personal Compassionate Decision making evidence based

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A Primary Care Wellness Clinic

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  1. A Primary Care Wellness Clinic

  2. Setting The Stage • Primary Care • Preventative • Wellness • Holistic Care • Easy Access • User focus • Networks of care Setting: Oakview Medical Group

  3. Setting The Stage • Key Values • Personal • Compassionate • Decision making evidence based • Mental Model • Patient focused • Information Feedback • Decisions

  4. Setting The Stage: Ambience • Comfortable and relaxing lobby

  5. Setting The Stage: Ambience • Pleasantly themed rooms • Equipment free rooms • Patient Intuitive feelings of comfort

  6. Setting the Stage: Complex Adaptive System • Non-linear system • Feedback loop • Design improves information flow • Flexibility • Builds relationships Exam Room 1 Exam Room 2 Patient Reception Medical Reception Area Provider Office Exam Room 3

  7. Setting the Stage: Strange Attractors • Delivery of Healthcare Services • Growth Of The Clinic • Wellness versus Illness • Provider and Patient Relationships

  8. Setting The Stage:Key Players • Medical Receptionist • Medical Assistant • Nurse Practitioner • Supervising Physician • Manager

  9. Setting The Stage:System Reactions • Pharmaceutical representatives • Communication • Payment for services

  10. Applying Complexity Science Theory: Systems Issues • Relationships between parts • Creativity • Goals

  11. Applying Complexity Science Theory: Science Principles • Web network of relationships • Unpredictable • Individual • Culture • Values • Belief System • Expectations • Behavior

  12. Applying Complexity Science Theory: Leadership Standpoint • Joining • Transforming • Learning

  13. Applying Complexity Science Theory: Leadership Practice • Complex Behaviors • Employees free to act • Independence changes context • Flat hierarchy • Small actions have large effects • Disseminate and adapt to better practice information

  14. Applying Kouzes and Posner Leadership Skills: Workplace • Model the way • Inspire a shared vision • Challenge the process • Enable others to act • Encourage the heart

  15. Applying Change Theories: Change Agent • The provider diagnosing medical problems • Interpersonal Communication • Strategies

  16. Applying Change Theories: In Practice and Why • Define • Determine • Discover • Design • Rodgers change theory

  17. Applying Change Theories:Positive Deviants • Creativity • Collaboration • Knowledge Sharing

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