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Communication Climate: Confirming Communication

Communication Climate: Confirming Communication. Recognition Acknowledgement Endorsement. Communication Climate: Disconfirming Communication. Verbal Abuse Complaining Impervious Responses Interrupting Irrelevant Responses.

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Communication Climate: Confirming Communication

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  1. Communication Climate:Confirming Communication • Recognition • Acknowledgement • Endorsement

  2. Communication Climate:Disconfirming Communication • Verbal Abuse • Complaining • Impervious Responses • Interrupting • Irrelevant Responses The worst sin towards our fellow creatures is not to hate them, but to be indifferent to them; that’s the essence of inhumanity. George Bernard

  3. Communication Climate:Disconfirming Communication • Tangential Responses • Impersonal Responses • Ambiguous Responses • Incongruous Responses The worst sin towards our fellow creatures is not to hate them, but to be indifferent to them; that’s the essence of inhumanity. George Bernard

  4. Communication Climate:How Communication Climates Develop • Escalatory Conflict Spirals • De-Escalatory Conflict Spirals

  5. Defensiveness: Causes & Remedies • Causes: Face-Threatening Acts

  6. Defensiveness: Causes & RemediesTypes of Defensive Reactions Attacking the Critic • Verbal Aggression • Sarcasm How Critical are You? http://www.rateyourself.com/poll.cfm/Subject_ID/3/Poll_ID/4001

  7. Defensiveness: Causes & RemediesTypes of Defensive Reactions Distorting Critical Information • Rationalization • Compensation • Regression

  8. Defensiveness: Causes & RemediesTypes of Defensive Reactions Avoiding Dissonant Information • Physical Avoidance • Repression • Apathy • Displacement

  9. Defensiveness: Causes & RemediesPreventing Defensiveness in Others • Evaluation Versus Description • Control Versus Problem Orientation • Strategy Versus Spontaneity • Neutrality Versus Empathy • Superiority Versus Equality • Certainty Versus Provisionalism

  10. Defensiveness: Causes & RemediesSaving Face The Clear Message Format • Behavioral Description • Interpretation • Feeling • Consequence • Intention

  11. Seek More Information Agree with the Critic Defensiveness: Causes & RemediesResponding Nondefensively to Criticism

  12. Responding Nondefensively to Criticism - Seek More Information • Ask for Specifics • Guess About Specifics • Paraphrase the Speaker’s Ideas • Ask What the Critic Wants • Ask About the Consequences of Your Behavior • Ask What Else is Wrong

  13. Responding Nondefensively to Criticism - Agree with the Critic • Agree with the Facts • Agree with the Critic’s Perception

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