Better Business Processes A Strategy Briefing

1. Better Business ProcessesA Strategy Briefing <Name> <Title> <Company>

2. Candidates Supplier Employee Business ProcessesDescribing what an organization does Customer Opportunity to Order Order to Cash Procure to Pay Employee Onboarding Recruiting

3. Candidates Supplier Employee Business ProcessesCombining applications and unstructured work Customer Opportunity to Order CRM Application ERP Application Order to Cash ERP Application Procure to Pay HR Application Employee Onboarding Recruiting

4. Candidates Supplier Employee Business ProcessesThe cloud of unstructured work Customer

5. The BVPS Opportunity Improving Business Processes by Exploiting Existing Software Capabilities • Off the shelf and custom applications implement many of the Structuredpieces of business processes • Most organizations have these in place today • Providing better support for Unstructured work through a BVPS Workshop is an opportunity for further business process improvement • Better management of unstructured work is a new source of competitive advantage UnstructuredProcesses Streamlined Repeatable Codified Process BVPS Workshop Output Output

6. How can you leverage Information Worker (IW) technologies to drive your organization’s performance?

7. Unlock IW Potential with Microsoft’s Business Value Planning Service • BVPS workshops are 1-on-1, Partner-led workshops to design an IW solution to improve a specific business process or workflow • BVPS Workshops: • Capture the pains of a current state business process and envision a solution using IW technologies • Develop a formal Business Case for the proposed solution to justify the initiative to business decision makers • Develop a detailed Adoption & Implementation plan • Workshops can be funded through Microsoft Software Assurance benefits • Workshops are either 3, 5, 10, or 15 days in length, depending on the complexity of the process 44

8. The BVPS Solution Workshop • Workshop Methodology Document Identify Design Map Current Process “As-Is” Process Pains New Process “To-Be” Manual Work Communication Inefficiencies Map Enabling Technology Solution To New Process Unnecessary Process Steps Output Output Rework/ Errors • Capture Est. KPI Improvements: • 60%↓ Cycle Time • 75%↓ Labor Time • 45%↓ Cost • Etc. • Capture Process KPIs: • Cycle Time • Labor Time • Cost Lost/Wasted Cycle Time

9. The BVPS Solution Workshop • Workshop Components 46

10. Your Engagement Team Our expert Our expert Our expert Our expert Your SMEs Your SMEs The BVPS Solution Workshop • Participants, Preparation and Follow-up Steps, and Activities Step Participants Activities Your liaison Your liaison Your Liaison Your Liaison • Complete Solution Workshop discovery questionnaire • Conduct brainstorming session Strategy Briefing Follow-up • Narrow problem areas and workshop scope • Identify and review relevant process related materials Workshop Preparation Meeting • Document and analyze As-Is processes • Create solution design for To-Be processes • Develop business cases Conduct Workshop • Review and refine deliverables as necessary • Launch solution engagement Workshop Follow-up

11. Your Engagement Team Your Engagement Team Our Expert Our Expert Our Expert Our Expert Your SME Your SMEs Your SMEs The BVPS Solution Workshop • Workshop Activities Step Your Liaison Your Liaison Activity Participants Strategy Briefing Follow-up Kick-Off Meeting Workshop Preparation Meeting One-to-One Meetings . . . Your SME Conduct Workshop Delivery of Final Presentation Workshop Follow-up

12. The BVPS Solution Workshop • Benefits • Get the most out of your IW technology investment • Solve real problems that you and your employees face every day with a familiar technology platform • Build a convincing business case to drive change and improve your business • Receive 3rd party solution analysis and services through certified Microsoft BVPS Partner • Increase your expertise in delivering rapid business solutions using IW technologies 49

13. How have other organizations leveraged a BVPS workshop to improve their business processes?

14. Process Level Examples of BVPS in Action:

15. Solution Examples The table below lists some examples of daily business processes are readily improved through enhanced integration of IW technologies

16. Solution Examples (cont.) The table below lists some examples of daily business processes are readily improved through enhanced integration of IW technologies

17. Solution Examples (cont.) The table below lists some examples of daily business processes are readily improved through enhanced integration of IW technologies

18. CCC Improves Safety Reporting, Cuts Cost, Lowers Compliance Risk Situation Current State After Consolidated Container Company (CCC) tracks safety incidents to maintain OSHA compliance Manual incident tracking and reporting processes led to: • Excessive labor time to capture incident information • Errors in incident tracking • Difficulty creating accurate OSHA mandated reports 3 Day Workshop Participants: 9 Plant Safety Reps and SMEs, Three Will Sample Future State Results The BVPS team proposed a SharePoint Server solution to: • Consolidate data collection using SharePoint • Automate report workflow within SharePoint • Secure document and data repository • The 3 month project using software CCC already owns should: • Foster a safer workplace • Reduce reporting labor cost • Reduce insurance cost • Reduce regulatory risk Before Output Output Microsoft BVPS Drives Business Results.

19. Atlanta FD Enhances Resource Allocation, Improves Public Safety Situation Current State After Atlanta’s Fire Department must manage resource levels across dozens of stations Manual email and phone based resource allocation led to: • Delays staffing stations • Excessive labor time • Risk of allocation errors • Reliance on multiple disparate IT systems 5 Day Workshop Participants: Process Owner and 3 SMEs, BAC Sample Future State Results • The 6 month project using software that AFD owns should: • Drastically improve resource allocation among stations • Reduce process labor time • Improve public safety • Improve firefighter morale The BVPS team proposed a SharePoint Server Solution to: • Centralize resource planning documents • Automate workflow to move resources between stations Before Microsoft BVPS Drives Business Results.

20. Healthcare Provider (HP) IT Cuts Cost, Enhances Project Management After Situation Current State The HP IT department manages multiple ongoing IT improvement projects The manual project reporting processes led to: • Excess labor to create reports • Long reporting cycle times • No consolidation of reports • Inaccurate or insufficient decision support data ProjectPortfolio 5 Day Workshop Participants: Process Owner and SMEs, Blackfin Sample ? Future State Results The BVPS team proposed a SharePoint Server solution to: • Create a Project Status Portal collating project data • Provide collaboration portal • Link project data to KPIs • Provide decision support • The 2 month, $160K project using software HP owns should: • Reduce labor effort by $417K per year • Increase accuracy of reports • Provide better data to enhance capital budgeting Before Microsoft BVPS Drives Business Results.

21. Conclusions • The next leap in business process improvement will come from better supporting unstructured work • This idea is just starting to spread • Being among the first to do it can create competitive advantage • Next steps: • Fill out a Solution Workshop discovery questionnaire • Schedule a Solution Workshop

22. How can I get started, and what are the next steps?

23. Next Steps • Fill out a BVPS Workshop discovery questionnaire • Schedule a brief BVPS Discovery Call & Brainstorm • Schedule an BVPS Workshop • Contact: • <Name> • <Email address> • <Phone>