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“The Student Experience”

On December 10, 2009, Simeon Underwood, the Academic Registrar, presented a review of various initiatives aimed at improving the academic and social student experience at LSE. Key developments include the Teaching Task Force, enhancements in library services and classroom environments, the LSE Award, increased foreign language provisions, and a renewed focus on feedback mechanisms. Additionally, new administrative services and support systems, such as improved mentoring and cashless payment systems, have been introduced to foster a more inclusive and supportive atmosphere for both current and incoming students.

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“The Student Experience”

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  1. “The Student Experience” Staff Consultative Council 10 December 2009 Simeon Underwood, Academic Registrar

  2. The academic and teaching experience • The Teaching Task Force • LSE 100 • APD year-long study skills programme • Development of Moodle; and other information skills training • Focus on feedback from formative and summative assessment • Future focus on research-led teaching

  3. Academic support • Continuing improvements to Library estate • Extended library opening hours • Improvements to classroom environment, including IT and AV equipment • Continuing developments in LSE4U • Developments in remote and mobile access to information and services, including personal calendars • ‘The LSE Award’ • Increased foreign languages provision

  4. Administrative services • Redevelopment of Fourth Floor restaurant, and increased opening hours • Immigration advice unit in ARD • Major changes to financial support arrangements • New approach to orientation; increase in provision of mentoring for new students • Moves towards a cashless payments system

  5. Social experience • Pro-Director’s Group on campus relations • APD guidance on working with students who give ‘cause for concern’ • Review of pastoral support arrangements in Halls of Residence • Single student handbook across Halls of Residence • Continued expansion of public events programme • Additional support for the Careers Service

  6. Also … • Work on new Student Building

  7. Monitoring and evaluation • National Student Survey – improving the response rate • International Student Barometer • Postgraduate Research Experience Survey • School Teaching survey – radical overhaul • On-line survey of student experience in Halls recently introduced

  8. Communicating with students • New electronic newsletter • New ‘Meet the Managers’ meetings • Review of effectiveness of SSLCs • Feedback from student Fora • ‘Services Fair’ in Lent Term

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