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Comprehensive Support for PVSS and JCOP Framework at CERN

This document outlines the organizational structure, support services, and contact information for PVSS and JCOP Framework users at CERN. It provides essential resources, training opportunities, and FAQs to assist in technical queries. Key contacts such as Renaud Barillère and IT Controls Support are highlighted for their expertise. The latest updates on software releases and framework functionality enhancements are also included to ensure users are informed about recent developments and improvements.

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Comprehensive Support for PVSS and JCOP Framework at CERN

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  1. PVSS and JCOP FrameworkOrganization, Support & News Oliver Holme IT-CO

  2. Organizational structure • Support services • Useful contacts • News on PVSS and JCOP Framework

  3. Organization Wayne Salter IT-CO PVSS External Services FW FE ATLAS CMS LHCb JCOP Renaud Barillère ALICE ACC ALICE Detector Users

  4. Organization • ALICE IT-CO Link Person • Renaud Barillère • Understands needs of experiment • Knows who in IT-CO has relevant expertise • Most of JCOP manpower comes from IT-CO • Contributions from experiments e.g. ELMB, FSM, ISEG, Rack Monitoring & Control • IT-CO supports many standard tools • Front End • Fieldbuses • OPC • PLC • DIM / DIP • Back End • PVSS • JCOP Framework

  5. Support • Single email address for all technical support questions • Somebody always available to respond • Each case is tracked and not forgotten • A record is kept of all cases to build up a knowledge base • Relevant FAQs can be made for common queries • Helps us to target support more effectively • ITControls.Support@cern.ch

  6. Support • Lots of information on IT-CO web pages • FAQs • Around 100 FAQs available • http://cern.ch/itcobe/Services/Pvss/FAQ/welcome.html • http://cern.ch/itcofe/Services/OPC/FAQ/welcome.html • http://cern.ch/itcofe/Services/OPC/RecommendedTools/Clients/SCADA/PVSS/FAQ/welcome.html • On-site Support • Available from IT-CO • Limitation on available staff time • Used when important or necessary to see running system

  7. Support • Training Courses • Combined PVSS and JCOP Framework Course • Includes material on OPC, PLCs and ELMB • FSM Course • This course is intended for FSM specialists in sub-detectors • Course materials available on the web for self-study • http://cern.ch/pvssjcopfw-training

  8. Support • CERN newsgroup for PVSS • News and discussion about PVSS at CERN • cern.pvss • Users’ Mailing List (in development) • Latest news on PVSS and JCOP framework • Announcement of useful features • Notification of new FAQs • Any other ideas?

  9. Useful Contacts • For design and conceptual queries • ALICE ACC • For technical queries • ITControls.Support@cern.ch • IT-CO Link Person • Renaud Barillère (Renaud.Barillere@cern.ch)

  10. News • PVSS 3.0.1 + SP1 (released October 2004) • This is the recommended version • Several additional patches are also available • Download from the PVSS registered users page • http://cern.ch/pvssregister • Framework 2.3.1 (released February 2005) • http://cern.ch/itcobe/Projects/Framework/Download/welcome.html • List of improvements and fixes on the download page • Next release March 2005

  11. Framework Functionality • Components to control hardware • CAEN, Wiener, Analog/Digital, etc. • Configs component • Panels and libraries to set up alerts, archiving, peripheral address etc. • Library functions can be reused by anyone • Tools • FSM, Trending etc. • Trending provides customizable display of values • Documentation of panels and libraries

  12. Latest Major Features • New framework functionality • Mass configuration • Configuration Database • Looking for user feedback • Upgraded FSM • Including requests from ALICE & CMS • New PVSS functionality • Oracle archiving • Peter is already using it • Discuss usage with ALICE ACC

  13. Major Framework Enhancements • CAEN Easy System (May 2005) • Histograms in the Trending Tool (March 2005) • Performance assessment of Configuration DB (Q1 2005) • Access Control (Q2 2005) • Alarm Handling Prototype (April 2005) • Sub-detector filtering and alarm screen layout • Data exchange applications for external systems • Magnet Control System • Cooling & Ventilation • And others… • Predefined FSM types for framework devices

  14. Questions?

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