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Hali Hammer, Director of Primary Care

Hali Hammer, Director of Primary Care

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Hali Hammer, Director of Primary Care

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  1. SFHN Primary Care Nurse Managers Meeting April 14, 2014 Hali Hammer, Director of Primary Care 1

  2. Integrated and Integrating Primary Care

  3. “ Way Forward” Increasing the Value of the Services Provided to Our Constituents: • 1.) Patients 2.) Workforce 3.) SF Residents & Consumers Performance Measures of Success - By July 1, 2015: Achieve Primary Care Panel Size = 1,350 • Achieve Primary Care Support Staff to Provider Ratio = 4.5 FTE • Improve by 5% over baseline, Patient Placement at the appropriate setting and level of care in Acute and Skilled Nursing Facility Institutional Operations • Meet or exceed budgeted performance in revenues and expenses • Improve by 5% over baseline Workforce Experience/Satisfaction Scores • Improve Civil Service Hiring, From Form 3 submission to start work date = 90 days or less • Improve by 5% over baseline Patient Experience/Satisfaction Scores • Establish a Unified Understanding of Staff Role in the Success of the SFHN by documenting Staffs’ ability to list 50% or more of the Adopted Performance Measures of Success • Achieve a 75% mammogram screening rate for eligible primary care clients • Increase by 25% over baseline, the percent of clients seen in a Behavioral Health or Primary Care Home who have established care with a Primary Care Provider (empanelment penetration) 4

  4. Standardization of support staff ratios (data collection and clinic targets) Tool used to determine SSR for clinic-specific factor in new patient capacity calculation—so does not include 6M or PHP.

  5. Monthly new patient capacity

  6. Does integration help us achieve the Triple Aim of quality?

  7. Does integration help us achieve the Triple Aim of quality? Stable and Engaged Primary Care Workforce