SFHN Primary Care Nurse Managers Meeting April 14, 2014 Hali Hammer, Director of Primary Care 1
“ Way Forward” Increasing the Value of the Services Provided to Our Constituents: • 1.) Patients 2.) Workforce 3.) SF Residents & Consumers Performance Measures of Success - By July 1, 2015: Achieve Primary Care Panel Size = 1,350 • Achieve Primary Care Support Staff to Provider Ratio = 4.5 FTE • Improve by 5% over baseline, Patient Placement at the appropriate setting and level of care in Acute and Skilled Nursing Facility Institutional Operations • Meet or exceed budgeted performance in revenues and expenses • Improve by 5% over baseline Workforce Experience/Satisfaction Scores • Improve Civil Service Hiring, From Form 3 submission to start work date = 90 days or less • Improve by 5% over baseline Patient Experience/Satisfaction Scores • Establish a Unified Understanding of Staff Role in the Success of the SFHN by documenting Staffs’ ability to list 50% or more of the Adopted Performance Measures of Success • Achieve a 75% mammogram screening rate for eligible primary care clients • Increase by 25% over baseline, the percent of clients seen in a Behavioral Health or Primary Care Home who have established care with a Primary Care Provider (empanelment penetration) 4
Standardization of support staff ratios (data collection and clinic targets) Tool used to determine SSR for clinic-specific factor in new patient capacity calculation—so does not include 6M or PHP.
Does integration help us achieve the Triple Aim of quality? Stable and Engaged Primary Care Workforce