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Transactional Writing

Transactional Writing. This type of writing deals with practical situations and communicative purposes. Informal Letter. Sender’s Address No commas or full stops or abbreviations. Block form! Date in full. 5 Fern Acres 21 Oak Avenue Centurion 0157 21 September 2012 Dear Anita xxxxxxx

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Transactional Writing

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  1. Transactional Writing This type of writing deals with practical situations and communicative purposes.

  2. Informal Letter • Sender’s Address • No commas or full stops or abbreviations. • Block form! • Date in full. 5 Fern Acres 21 Oak Avenue Centurion 0157 21 September 2012 Dear Anita xxxxxxx Introductory Paragraph xxxxxx Body Paragraph xxxxxx Body Paragraph xxxxxx Body Paragraph xxxxxx Conclusion xxxxxx Yours sincerely Nathan NO comma after the greeting • Body of the Letter • This includes the intro, body paragraphs & conclusion. • Intro should be short. • Body must be at least 2 paragraphs and expands on the reason for the letter. • Conclusion is short and rounds off the letter. • This is also the part you include in your word count. • Use more than ONE paragraph for the body. • Leave a line open between all the paragraphs. No comma after the ending Don’t leave a line between the ending and your name!

  3. formal Letter • Sender’s Address • Use the same format! 5 Fern Acres Oak Avenue Centurion 0157 21 September 2012 The Personnel Manager ABSA Bank P.O. Box 1234 Pretoria 0001 xxxxxxx Dear Sir/Madam xxxxxxx Reason for writing xxxxxx Introductory paragraph xxxxxx Paragraphs xxxxxx Conclusion xxxxxx Yours faithfully NZeeman N Zeeman (Mrs) • Business’s Address • Insert title of recipient • Insert name of business • Insert postal address & code • Subject heading • Use a one-line summary. • Underline the heading. • Leave lines open before and after. • Body of the Letter • This includes the intro, body paragraphs & conclusion. • Intro & conclusion should be short. • This is also the part you include in your word count. When writing to the press, omit the DEAR in the greeting! Sign between ending and your name

  4. formal Letter – Do Nots • Never use contractions – do NOT use don’t! • Do not address the person twice. • Write out the word and – do not use & • Do not start with “I am writing this letter to …”. • Avoid any informal language – always be formal. • Avoid repetitive writing. • Do not end with “To conclude / In conclusion …”.

  5. Formal Letter of Complaint • Give all important details in the intro: • Business name & location • Dates • Names of people involved • Briefly describe the problem. • Always be polite. • Never use threats.

  6. Formal Letter of Apology • Give the important details first: • Names of people/business involved • Date of incident • Do not “suck up” – it is disgraceful. • NEVER demand anything! • Do not try to bargain or bribe. • Do not shift the blame – own up and apologise.

  7. Dialogue Draw a pencil line on the left Susan: Did you complete your homework? Kathy: (puzzled expression) What homework? I did not know we had any! Susan: We had a dialogue to write for English, remember? Only write the speakers’ names in this space.

  8. Dialogue Notes • Write in direct speech but do NOT use inverted commas. • Remember the pencil marginon the left-hand side for the speakers’ names. • A colon follows the speakers’ names. • Leave an open line between speakers to ensure clarity. • Use brackets to provide extra cues, like how to say or do something. • All writing and grammar rules still apply!

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