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Handset Repair Process: Warranty Checks and Receipt Management

This document outlines the comprehensive process for managing customer handset repairs through ACP and ASC/ASP. It details the workflow starting from the receipt of the handset, creation of a jobsheet, and the necessary warranty checks. The steps include generating a customer copy and sending the handset along with the required documentation to ASC for evaluation. Once estimated repairs are approved, payments are collected, and the jobsheet is closed. Proper filing procedures, including customer signatures and billing documentation, are emphasized to ensure smooth operations.

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Handset Repair Process: Warranty Checks and Receipt Management

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  1. ACP Receipt,ASC/ASP Jobsheet and Handset Flow Process Customer ACP ASC/ASP Checks Warranty And prepares ‘Receipt of Handset”, # Gives “Customer Copy” to Customer # Sends Handset with ACP Copy II + ASC Copy to ASC Checks the H/S (02 copies attached to H/S) Walk In Handset + 02 copies of Receipt Prepares Jobsheet FOC No Yes Info from ACP within 07 days Informs customer Repairs the H/S, CLOSES the Jobsheet Yes No Informs ACP on Estimate Approval + Payment Yes Collects Money from customer and sends to ASC/ASP Sends H/S along with ACP Copy II + Jobsheet Retains ASC Copy No Informs ASC/ASP Cancels Jobsheet Takes signature of Customer on Jobsheet + ACP Copy I(ACP Copy II to be retained for Billing Purposes).Jobsheet No to be entered on ACP Copy II Jobsheet to be filed seperately Handset

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