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E-Government is...

E-Government is. Inevitable Transforming The right thing to do. Groundwork. 1993: EFT 1994: E-filing of tax returns 1995: FTB website 1996: TeleFile 1998: Internet-based online filing, Direct Deposit of Refund 1999: Credit Cards, ePay. FTB Website Use (in millions). E-Filing Growth.

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E-Government is...

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  1. E-Government is... • Inevitable • Transforming • The right thing to do

  2. Groundwork • 1993: EFT • 1994: E-filing of tax returns • 1995: FTB website • 1996: TeleFile • 1998: Internet-based online filing, Direct Deposit of Refund • 1999: Credit Cards, ePay

  3. FTB Website Use(in millions)

  4. E-Filing Growth

  5. Electronic Payments • EFT up 41% • E-Pay up 181% • Credit Cards up 814% $1.9 Billion (as of 5/5/00)

  6. Rethinking how we do business • E-Government Planning • Portal Design • Electronic Gateway • Governance

  7. Planning

  8. Vision • Transform the relationship between FTB and our customers, suppliers and distribution channels by using appropriate technologies to offer high-quality e-government services

  9. Present an online view of FTB that makes internal organizational boundaries transparent to our customers Enable all customer communications to occur online Enable all customer transactions to occur as self-service, online processes Send customized information to taxpayers electronically Goal 1: Deliver E-Government Services to our Customers and Their Agents

  10. Make all FTB information that is stored electronically available to employees for appropriate online inquiry Conduct our administrative business processes electronically, including transactions with external suppliers Implement integrated data collection, sharing and reuse strategy for one-time capture of taxpayer data Goal 2: Improve How We Conduct Business Internally and with Our Suppliers

  11. Strategies • Public Trust Taxpayer privacy, security, authentication • Expanding Partnerships Relationships w/private sector, partnerships with other government entities, statewide alignment • Customer Focus Stakeholder Input, Customer service delivery, digital divide, marketing • Organizational Capacity Organizational e-readiness, infrastructure development, resources

  12. Portal Design

  13. E-Gateway

  14. 2001 New business model for direct electronic transactions • Taxpayer selects software and FTB provides direct transmission • Unique partnerships and unique challenges • Other transactions in the future

  15. Governance

  16. Organizational Change at FTB • Office of Electronic Tax Administration • Executive level governance • Future organizational transformation?

  17. “In five years’ time, there won’t be any Internet companies. All companies will be Internet companies or they will be dead.” ~Andy Grove, Chairman of Intel

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