North Shore Workforce Investment Board

1. North Shore Workforce Investment Board Annual Board Meeting May 9 , 2013

2. We put the North Shore to work! North Shore WIB • Chair’s Report • State and Federal Budget realities for FY2014 and beyond • FY 2014 Planning • New Grant – Workforce Competitiveness Trust Fund award for Advanced Manufacturing • WIB Association Annual Meeting

3. We put the North Shore to work! North Shore WIB • NSWIB Youth Awards for FY2014 – 2016 • Process • Recommendations of Youth Pipeline Committee • Board Vote

4. We put the North Shore to work! North Shore WIB NSWIB Youth Awards for FY2014 – 2016 Process 1.) RFP Released March 13th, 2013 2.) Bidder Conference March 28th 3.) Responses Due April 16th 4.) Review Committee Non-Price Proposal Meeting April 22nd 5.) Review Committee Price Proposal Meeting April 26th 6.) Recommendations for Youth Pipeline Committee Drafted April 26th 7.) Youth Pipeline Committee reviewed recommendations and finalized recommendation for Full Board Vote May 3rd. 8.) Board Vote May 9th!

5. We put the North Shore to work! North Shore WIB Proposals Received

6. We put the North Shore to work! North Shore WIB NSWIB Youth Awards for FY2014 – 2016 Recommendations

7. We put the North Shore to work! North Shore WIB NSWIB Youth Awards for FY2014 – 2016 Vote!

8. We put the North Shore to work! North Shore WIB Workforce Systems Committee – New vision for our Career Centers – Mark Whitmore

9. We put the North Shore to Work! The North Shore Career Centers, chartered by the North Shore Workforce Investment Board to provide the highest quality, workforce development services to individuals and employers within the North Shore area, leading to economic self-sufficiency for individuals and strong human resource choices for employers. The values under which we operate and bring this vision to fruition include the following: • We know who our customers are and have an innate respect for them. • We believe in high quality customer service that meets customer needs. • We are responsible for seeking out, developing, and providing this service. • We are responsible to our funding sources and to our community. • We will serve the customer fully and completely VISION

10. We put the North Shore to Work! Service Demand Customers Served at the North Shore Career Centers

11. We put the North Shore to Work! WHAT? Results of Individualized Occupational Training 2012 • People who complete individualized occupational training enter the workforce at nearly 2X the rate of those who do not receive training Training Impact Customers employed after receiving services

12. We put the North Shore to Work! Service Details Functional Service Map – 7-1-2010 through 3/31/13 Gloucester Access Point Total Customers – 3,038 Customers with Training Services –119 Customers in Workshops – 1,166 Veteran Customer – 198 Unemployment Insurance Walk-In – N/A Full Service Center Salem Total Customers – 19,410 Customers with Training Services– 488 Customers in Workshops – 13,060 Veteran Customers – 1,243 Unemployment Insurance Walk-In - 50,570 Full Service Center Lynn Total Customers – 24,698 Customers with Training Services– 534 Customer in Workshops – 16,453 Veteran Customers – 1,421 Unemployment Insurance Walk-In - 41,705 *Business Services Unit – 3,710 (services cover all centers)

13. We put the North Shore to work! Realities of Current Status: • Demand for our services continue to grow • The opportunity to receive training has a large impact on a person’s ability to find employment. • Unfortunately, training funds will be greatly limited in the future. • A need exists to re-invent our service delivery mechanism. • Overhead costs reduce the funds available for training. • Potential service delivery “Access Points” are present in the community, e.g., public libraries and community-based organizations. • Technology presents new opportunities to expand service delivery options. • We put the North Shore to work! Reorganization of Service Delivery

14. We put the North Shore to work! Re-Invention Action Measures Underway: • Significantly Reduce “Bricks and Mortar“ commitment in favor of Consolidated Career Center and Community Access Points. • Streamline the Administrative Staffing Patterns. • Respect the travel patterns of our customers in developing service delivery options. • Reorienting existing frontline staff into teams to provide enhanced core services that lead to jobs in our critical growth sectors. • Identify and cross-train existing staff into teams that can deliver training and services at remote locations on a regular basis • Utilizing technology to improve access and reduce selected service delivery costs. Reorganization of Service Delivery

15. We put the North Shore to work! Re-Invention Action Measures Underway: • Consolidated Career Center Bid Request for Space currently underway • Workforce Systems Committee and Executive Committee – along with staff – working with Space Planners to help design this new space to work in our new environment • Example: • Common Space for “Traveling” Staff • Flexible Space for Meetings and Workshops Reorganization of Service Delivery

16. We put the North Shore to work! North Shore Access Points for Workforce Development (described in meeting handout) Partner organizations host WD staff for established periods of time during the week and receive: • Career assessment services • Job placement services such as networking groups, workshops, • Counseling and financial support relating to workforce training • Labor Market information and other sector-based services • Examples of Access Points – libraries, public schools, non-profits agencies, etc. Reorganization of Service Delivery

17. HOW can we change our Service Delivery? Status to date: We put the North Shore to Work! Reorganization of Service Delivery • Access Point Sites • Kiosk Sites

18. We put the North Shore to Work! Reorganization of Service Delivery

19. We put the North Shore to Work - North shore WIB • Skills Gap Committee • On-Line Learning Research • Met with North Shore Community College and Salem State University staff as well…to learn about trends and data that local area post-secondary education is seeing • On-Line Job Posting Analytics • Reviewed 318 job posting in Manufacturing Industry including occupational skills • Help Wanted On-Line is now available to WIB and Career Center Staff • New GED Test • Beginning to research the new GED test (2014), impact on students and education providers (Adult Basic Education and WIA Youth Vendors) • Had meeting at Salem State with several ABE GED providers in the region to begin discussion of new GED test along with new College and Career Readiness standards set by DESE and Department of Higher Education.

20. We put the North Shore to Work - North Shore WIB • Partnership Committee • Marketing Plan Update • Update Labor Market Blueprint, WIB Brochure, and Sector Reports • Report to Legislature • Bi-monthly newsletter • Four editorials • New Partnership Development • Manufacturing • Four WIB Consortium • Life Sciences – potential in developing a consortium with these companies

21. We put the North Shore to Work - North Shore WIB • Youth Pipeline Committee • Amp it Up Manufacturing Project • Partnership with North Shore Technology Council • Introduce Teachers to the North Shore Manufacturing Industry • WIA Youth RFP • Full Board will vote on proposals at May 9th meeting • F1rstJobs 2013 • Received 30 responses from community based organizations interested in hiring a teen for the summer • Will continue to seek out businesses to hire teen directly • YouthWorks funds from the State are being finalized • Fundraising efforts in place

22. Next meetings: • Sept. 12, 20138:00AM • Nov. 14, 2013 8:00AM • Jan. 9, 2014 8:00AM • March 13, 2014 8:00AM • May 8, 2014 8:00AM NORTH SHORE WORKFORCE INVESTMENT BOARD 70 Washington Street Suite 314 Salem, MA 01970 Tel. 978.741.3805 www.northshorewib.com