
Questions to Ask • Do you understand the medium? • Do you understand technologies? • Do you understand your users? • Do you have commitment?
The Nature of the Web • It’s a BLACK HOLE • It’s like no medium ever before • It’s a super medium
Understanding Users Good experience Bad experience Satisfaction Happiness Elation Frustration Resentment Anger
Technologies, Environments, Platforms • The Web • PDA’s • Mobile Phones/Wireless • Kiosks
Conceptual Framework for Developing User Experience Web as hypertext system Web as software interface Task-oriented Information-oriented
Conceptual Framework for Developing User Experience Web as hypertext system Web as software interface surface skeleton structure scope strategy Task-oriented Information-oriented
Conceptual Framework for Developing User Experience Web as hypertext system Web as software interface surface skeleton structure scope strategy Task-oriented Information-oriented
Process and Lifecycle Model • Iterative • Incremental • Evaluation – the heart
Conceptual Framework for Developing User Experience Web as hypertext system Web as software interface surface skeleton structure scope strategy Task-oriented Information-oriented
Conceptual Framework for Developing User Experience Web as hypertext system Web as software interface surface skeleton structure scope strategy Task-oriented Information-oriented
Conceptual Framework for Developing User Experience Web as hypertext system Web as software interface surface skeleton structure scope strategy Task-oriented Information-oriented
Conceptual Framework for Developing User Experience Web as hypertext system Web as software interface surface skeleton structure scope strategy Task-oriented Information-oriented
Conceptual Framework for Developing User Experience Web as hypertext system Web as software interface surface skeleton structure scope strategy Task-oriented Information-oriented
Conceptual Framework for Developing User Experience Web as hypertext system Web as software interface surface skeleton structure scope strategy Task-oriented Information-oriented
Conceptual Framework for Developing User Experience Web as hypertext system Web as software interface surface skeleton structure scope strategy Task-oriented Information-oriented
Conceptual Framework for Developing User Experience Web as hypertext system Web as software interface surface skeleton structure scope strategy Task-oriented Information-oriented
Conceptual Framework for Developing User Experience Web as hypertext system Web as software interface surface skeleton structure scope strategy Task-oriented Information-oriented
Conceptual Framework for Developing User Experience Web as hypertext system Web as software interface surface skeleton structure scope strategy Task-oriented Information-oriented