Delivering Web-based Services with a Personal Touch High Tech/High Touch Jason Polete, Melissa Cline & Carrie Faller Metropolitan College/Jefferson Community & Technical College
Presentation Objectives • Metropolitan College Overview • How We Use Technology to Deliver Services • Advantages of Using Technology and Obstacles to Overcome • How to Transition to an Online Format • Q & A
What is Metropolitan College? Workforce Development Initiative Not A College…
What is Metropolitan College? PARTNERSHIP Jefferson Community & Technical College University of Louisville UPS CAKY/ResCare Humana
What is Metropolitan College? Provide tuition-free postsecondary education and excellent employment opportunities Our mission: Assist students to integrate work, academic and career goals, and personal lives through a unique combination of programs and services.
UPS/MC Student Profile Part-Time, 3rd Shift Workers 78% 18 to 21 yrs old 27% Female 50% Male Part/Full Time Students JCTC/UL Afternoon & Evening Classes 1836 Active UPS Participants Semester Contract Complete CAPP
Career & Academic Planning Program (CAPP) Don’t Let Your Students’ Ships CAPPsize. The Career and Academic Planning Program (CAPP) is a Lifesaver. Monday, November 3 Session V 2:45 p.m.– 4:00 p.m Ballroom E Graduation Plan Survey Mock Interview Career & Academic Survey Resume STP
Student Transition Program (STP) Series of online modules Accessible through MyMC page 2-3 hour completion time
Module content • Intro • Metro College 101 • Career Assessment • Financial Literacy • Time Management • Academic Support Services • Outro
Software Camtasia Screen recording software - Create training, presentations, lectures, etc. techsmith.com • Adobe Presenter 7 • Create self-paced courses that include • quizzes and surveys. • adobe.com
Camtasia Camtasia Demo
Advantages Convenience • Student Schedules • Small, Digestible Units of Content • Uses Current, Familiar Technology
Advantages Effectiveness • 100% Consistent Delivery • More Student Engagement • Ability to Revisit Modules
Advantages Assessment and Evaluation • End of Module Surveys
Obstacles Users with Low Web Proficiency Solution: Keep the Design Simple Offer Assistance
Obstacles Lack of Computer Access Solution: Publicly available computer labs.
Obstacles No Personal Interaction with Student Development Counselors Solution: Provide multiple ways to contact student development counselors for assistance
Step 1 • Determine if a web based delivery • would be advantageous.
Step 2 Determine whether or not you have the technological resources.
Step 3 • Break down your program’s content into modules.
Step 4 • Break down module content into steps.
Step 5 • Storyboard your modules.
Step 6 • Begin working with your organization’s geeks.