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Something Borrowed, Something New: Promoting the use of digital equipment through short term loans

Something Borrowed, Something New: Promoting the use of digital equipment through short term loans

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Something Borrowed, Something New: Promoting the use of digital equipment through short term loans

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  1. Something Borrowed, Something New:Promoting the use of digital equipment through short term loans Rob WithersMiami University Libraries

  2. Overview • Overview of University and service point • Equipment • Usage • Challenges + Solutions (?) • Questions

  3. Miami University: Background • Small town, residential campus • Selective public institution • 15,081 Undergraduates • 2,476 Graduates

  4. Service Point Background • 24/7 Operations during academic year • 347,309 checkins / checkouts per year • 4,000 informational transactions per year • 8 FTE staff + 6.5 FTE student employees

  5. Equipment: Laptop & Tablets • Windows Laptop (33) • Macintosh Laptop (13) • iPads (31) • Nexus Tablets (6) • iPad keyboard covers (10) • Power cords (46 Mac, 47 Dell, 13 HP)

  6. Equipment: Cameras & Recorders • Digital Video Cameras (76, of 6 types) • Digital Still Cameras (8) • Digital Audio Recorders (28, of 3 types) • Microphones (16) • Tripods (16, of 2 types) • Tripod dollies • Steadycam + weights

  7. Equipment: Miscellaneous • Headphones (76) • Calculators (14 Graphing, 27 Financial) • Projectors (23, of 2 types) • Computer mice (4) • Foreign language translators (10) • Electrical extension cords (2) • Portable Lectern w/microphone (1)

  8. Usage: Central Service Point

  9. Usage: Central Service Point+Branches

  10. Challenges + Solutions: Funding • Library materials budget • Student technology fee • Closure of other campus facilities

  11. Challenges + Solutions: Wear + Tear • Equipment designed for individual use • May wear out prematurely • May develop unforseen problems

  12. Challenges: Retention • Daily overdue fines • Replacement charge if unreturned • The “rental” problem • 8% Lost/Billed/Bursar

  13. Solutions: Retention • Automatic overdue + fine notices • “Morning after” emails • Remote disabling of iPads

  14. Challenges + Solutions: Maintenance • Systems check laptops daily • Updates to software/OS’s • Wear + Tear from multiple users • Cameras wiped on check-in

  15. Challenges + Solutions: Privacy • Laptops wipe on logout • iPads wiped on weekly updates • Cameras wiped on check-in

  16. Challenges + Solutions: Support • Instructions from manufacturer • “Quick start” guides • Training for staff? • Support from service desk only

  17. Challenges + Solutions: Support • Systems check laptops daily • Instructions from manufacturer • “Quick start” guides • Training for staff? • Support from service desk only

  18. Challenges + Solutions: Power supply • Charging cords • Extra batteries • Power Inn: 250 unit charging station

  19. Challenges:

  20. Further Information • http://www.users.miamioh.edu/witherre/highedweb2013/ • witherre@miamioh.edu