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VHC Service Provider Application Training

VHC Service Provider Application Training. WELCOME. Training Session. Your role; Questions and Issues; Discussions; Training Material; and Do not get “trigger-happy”. VHC SP Training Program. A one day VHC Service Provider Training Program consists of: Overview of SP Application;

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VHC Service Provider Application Training

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  1. VHC Service Provider Application Training WELCOME VHC SP Application - Overview

  2. Training Session • Your role; • Questions and Issues; • Discussions; • Training Material; and • Do not get “trigger-happy” VHC SP Application - Overview

  3. VHC SP Training Program A one day VHC Service Provider Training Program consists of: • Overview of SP Application; • Outline of the Service Plan and Claiming Process; and • Claim management VHC SP Application - Overview

  4. Learning objectives At the end of this training you will be able to: • Understand the Service Provider Application; • Navigate around the Application; • Search for, view and print new and amended service plans; • Search for service plans to submit claims against; • Enter and save a claim for payment for services provided; • Submit a claim for payment; VHC SP Application - Overview

  5. Learning objectives At the end of this training you will be able to: • Monitor and action claim errors; • Access Remittance details; • Process Overpayment/Underpayment; • Request Recipient Created Tax Invoices/Recipient Created Adjustment Notes (RCTI/RCAN); • Access details of Payments Awaiting Tax Invoices (if applicable); and • Learn about common errors and how to resolve access issues. VHC SP Application - Overview

  6. Service Provider Application exchanges information with the Assessment Agency Application; The Assessment Agency Application assigns a service plan. VHC SP Application - Overview

  7. Service Provider Application manages Service Plans; manages claims; submits claims; and reconciles payments received. VHC SP Application - Overview

  8. Service Provider Application is available to all active contracted service providers. is accessed via the DVA web site. www.dva.gov.au VHC SP Application - Overview

  9. User manual is available “Service Provider Application Manual – User Guide for Service Provider Staff”. is accessed via the DVA web site. Service Provider Application http://www.dva.gov.au/service_providers/veterans_homecare/index/Pages/VHC_Guidelines.aspx VHC SP Application - Overview

  10. Accessing the Service Provider Application VHC SP Application - Overview

  11. Accessing the Service Provider Application VHC SP Application - Overview

  12. Accessing the Service Provider Application VHC SP Application - Overview

  13. Accessing the Service Provider Application VHC SP Application - Overview

  14. Obtaining Logon Id and Passphrase VHC SP Application - Overview

  15. SP Selection Page VHC SP Application - Overview

  16. Gaining Access to VHC SP Application To have access to the VHC Service Provider Application you will need to: • Obtain VHC System Access Request Form and Confidentiality Deed. VHC SP Application - Overview

  17. Gaining Access to VHC SP Application Before completing the form make sure you have read: • Confidentiality of Information; • Confidentiality of Passphrases; • Passphrases Security; • Software Security; • Hardware Security; and • Reporting Lapses of Security. VHC SP Application - Overview

  18. Gaining Access to VHC SP Application Submitting completed forms: • Scan the forms and email to VHC&CNSDOPS@dva.gov.au and • Mail to Veterans Home Care DVA GPO BOX 9998 In your Capital City VHC SP Application - Overview

  19. VHC SP Application Access has been granted • A logon ID • Pass phrase DVA will provide you: i.e. ESMITHJ; and i.e. magic wand VHC SP Application - Overview

  20. Changing Your Pass Phrase • Be a minimum of eight characters in length. • Contain at least one space, number or punctuation mark. • Not repeat the same character three or more times in a row The new passphrase must meet the following criteria: VHC SP Application - Overview

  21. Accessing the Application ACCESS SP APPLICATION VIA DVA WEBSITE VHC SP Application - Overview

  22. Important points to remember • System only allows three attempts to change the passphrase. • Passphrase and elogons MUST NOT BE SHARED with other users. • You must remember the passphrase • You must Logon to the application at least once every 28 days to keep account active. • Do not create a short cut to logon to the application. VHC SP Application - Overview

  23. VHC Assessment Agency allocates Service Plans to VHC Service Provider Service Provider delivers services as per Service Plan Service Provider inputs hours delivered Overview of the Service Provider Application DVA pays Service Providers once a month via Electronic Funds Transfer directly into their nominated bank account VHC SP Application - Overview

  24. SP Application Structure SP Application comprises of 16 menu Links: • Service Provider Selection; • Service Plans; • Service Plan Reports; • Veteran Names; • Active Plans List; • Inactive Plans list; VHC SP Application - Overview

  25. SP Application Structure SP Application comprises of 16 menu Links: • Submit Claim; • Delete Claim; • Claim Errors; • Remittance; • RCTI; • Payment Awaiting Tax invoice; • Logout; and • Help VHC SP Application - Overview

  26. Welcome to Veterans’ Home Care VHC SP Application - Overview

  27. Searching for a Service Plan Searching Service plans to : • Print New Service Plans; • Print Modified Service Plan; and • Make a claim for an item you have provided service for. VHC SP Application - Overview

  28. (2) Service Plan Reports (to access Electronic Service Plans) Service Type Veteran Surname File Number Service Plan Status VHC Agency approves service/s for Veteran & allocates to Service Provider/s (1) Assessment Agency Application (VHC Agency) Service Plan sent to Service Provider Service Plan created (Service Plan Id allocated) Service Plan creation and viewing/printing New and modified Service Plan details copied from the Assessment Agency Application to Service Provider Application (3) Service Provider Application (Service Provider) Select Region/Service Provider ID By either Select Service Plan Reports Date Range and Date Type Veteran UIN Service Plan Details Displayed VHC SP Application - Overview

  29. Searching for a New/Modified Service Plan VHC SP Application - Overview

  30. Accessing Reports VHC SP Application - Overview

  31. Searching for a New/Modified Service Plan VHC SP Application - Overview

  32. Service Plan Report Displayed VHC SP Application - Overview

  33. Service Plan Displayed VHC SP Application - Overview

  34. Urgent Service Plans • Service plan is flagged as urgent by the Assessment Agency; • An email is automatically generated; • Service provider notified of the urgent service plan/s. VHC SP Application - Overview

  35. Searching for a Service Plan to view/print LET US SEARCH FOR A SERVICE PLAN VHC SP Application - Overview

  36. Searching Plan for Claiming VHC SP Application - Overview

  37. (2) Service Plan Reports (to access Electronic Service Plans) Service Plan ID Veteran Names List Select Service Plan Active Plan List Inactive Plan List VHC Agency approves service/s for Veteran & allocates to Service Provider/s (1) Assessment Agency Application (VHC Agency) Service Plan sent to Service Provider Service Plan created (Service Plan Id allocated) Service Plan Creation and Search for claiming New and modified Service Plan details copied from the Assessment Agency Application to Service Provider Application (3) Service Provider Application (Service Provider) Select Region/Service Provider ID By either Service Plan Details Displayed VHC SP Application - Overview

  38. Searching for Service Plans VHC SP Application - Overview

  39. Service Plan Search Screen VHC SP Application - Overview

  40. Service Plan Displayed VHC SP Application - Overview

  41. Searching for a Service Plan to claim • Veteran names list; • Active plan list; • In active plan list; and • Service plan ID. Let us search a Service plan to claim using: VHC SP Application - Overview

  42. Saving and Submitting claims VHC SP Application - Overview

  43. Claim entry and Saving a claim To make claims successfully you need to follow the following steps: • Saving claims against plan; • Claiming using tolerances; • Checking claims • Deleting claims • Submitting Claim VHC SP Application - Overview

  44. Saving and Submitting Claims Select Service Plan (1) Service Provider Application Service Plan Displayed Select Item Make Claims Enter Service Delivery Date and Hours Provided (using Tolerances if necessary) Check Claims Claims Correct? No Yes Save Claims Delete Claim Certify & Submit Claims Print Claim Receipt Processes all submitted claims. Returns a remittance and provides information relating to any claim errors (2) Overnight BatchRun (Automatic Process) VHC SP Application - Overview

  45. Service Plan Displayed VHC SP Application - Overview

  46. Claiming hours VHC SP Application - Overview

  47. Using Tolerance Tolerance only applies to following Service types: • Weekly; • Fortnightly; and • Four-weekly. • Domestic Assistance; • In-home Respite; and • Home and Garden Maintenance. Tolerance only applies to following frequencies: VHC SP Application - Overview

  48. Example of Tolerance VHC SP Application - Overview

  49. Checking and Submitting VHC SP Application - Overview

  50. Deleting Claims VHC SP Application - Overview

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