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Crafting Award-Winning Virtual Reference Transcripts

Participate in a Madlibs-style activity to create engaging virtual reference conversations. Use a checklist to guide your responses and learn how to excel in providing excellent online assistance as a librarian.

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Crafting Award-Winning Virtual Reference Transcripts

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  1. What Makes for Great Virtual Reference? A Madlibs Method of DiscoverySuzanne Bernsten & Rachel Minkin, Lansing Community College Supplies: • Everyone has a copy of • an award winning VR transcript with the librarian portion deleted • the Research Help Now Virtual Reference Behaviors Checklist Goal: • Working together as a group, be the award winning librarian! Directions: • You have 10 minutes to fill in librarian portion (a la Madlibs!) using the Behaviors Checklist as a guide. Each team may have very different transcripts by the end of the session.

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