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Docents Teaching Docents

This document offers valuable insights for docents on interacting with visitors in museum settings. It emphasizes the importance of recognizing different personality types, from shy participants to educated individuals, and how to connect with each. The guide provides practical techniques for asking questions that encourage responses, while highlighting the need for patience and active listening. With tips on using eye contact and acknowledging comments, this resource aims to enhance the visitor experience, fostering a welcoming and inclusive atmosphere in the museum.

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Docents Teaching Docents

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  1. Docents Teaching Docents April 28, 2014 Personalities and Perspectives

  2. References • Asking Questions 101 and 201 • “Hook to Look” • Non – Aesthetic Themes • Docent Handbook • Character Categories: How to Recognize and Connect with Different Personality Types in a Museum Setting

  3. 7 Little Museum Visitors

  4. Encourage responses Do not force responses Simple questions with easy answers Use eye contact, Smile Be patient, they need to build up confidence Shy, smile, giggle Not active participants Little eye contact Hide behind people/things Listen and absorb information Repeats what others have already said Waits until the very end to say something, needs to build up courage Shy Sherman

  5. Professor Educated, knowledgeable Stands close to the docent Might correct you, teacher Provides additional information Intimidate others in group Wants to be appreciated for their contributions Might wander off Listen and acknowledge Respect, show gratitude Use their comments to make connections to your own discussion Keep eye contact with the rest of the group Link their ideas to the rest of the group Acknowledge everyone’s comments equally

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