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SDE Service Desk

SDE Service Desk. Website Banner. CALL VOLUME. 1,000-1,500 calls per week on SDE Main number Additional 1,000-1,500 calls per week on Teacher Certification’s main number Up to 3,000 calls per week on two busiest phone numbers

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SDE Service Desk

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  1. SDE Service Desk

  2. Website Banner

  3. CALL VOLUME • 1,000-1,500 calls per week on SDE Main number • Additional 1,000-1,500 calls per week on Teacher Certification’s main number • Up to 3,000 calls per week on two busiest phone numbers • Approximately 10,000 calls per month on average

  4. SDE Service Desk • Purpose: • To better communicate with educators, parents, school administrators, and citizens • To reduce caller wait times • To address all customer needs in a timely manner • To address call volume

  5. SDE Service Desk

  6. SDE Service Desk

  7. Maximum Wait Time by Month

  8. Cases By Type

  9. Case Response Time

  10. Calls Received per In-State Area Code (81% of all calls received were from in-state numbers)

  11. Teacher Certification

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