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Monitoring water services in ghana

Monitoring water services in ghana. Jeremiah Atengdem NLLAP 33 May 2, 2013 Erata Hotel, Accra. Findings from three districts. Outline of presentation. The Triple-S Project Underlying philosophy of project What we monitored Methodological process Findings Use of data at all levels.

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Monitoring water services in ghana

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  1. Monitoring water services in ghana Jeremiah Atengdem NLLAP 33 May 2, 2013 Erata Hotel, Accra Findings from three districts

  2. Outline of presentation • The Triple-S Project • Underlying philosophy of project • What we monitored • Methodological process • Findings • Use of data at all levels

  3. The sustainable service at scale initiative • A global learning initiative to improve on water services • Ghana and Uganda selected as learning countries • Supporting the rural water sector in Ghana to develop and test innovative elements improved water services and to address systemic bottlenecks to providing sustained water services • This is done through: • Action research • Piloting and testing innovations • Multi-stakeholder dialogue • Sector change and reforms • The project is hosted in Ghana by CWSA

  4. Business as usual or delivering a service Service Delivery Approach Business as usual Implement Implement Implement Implement Replace Upgrade Upgrade Time Service level Investment (capital expenditure) Investment (operational expenditure)

  5. Water Services That Last Post-construction support to service providers Planning for asset management Recognition and promotion of alternative service provider options Sustainability indicators and targets Focus for the study Capacity support to service authority (local government) Learning and sharing of experience Financial planning frameworks to cover all life-cycle costs Regulation of rural services and service providers

  6. What needs to be monitored

  7. methodology

  8. Study districts East Gonja, Northern Region 122 point sources, 8 piped schemes Sunyani West, Brong Ahafo Region Akatsi, Volta Region 103 point sources, 19 piped schemes 249 point sources, 6 piped schemes

  9. FINDINGS

  10. Point source Functionality

  11. Service provider benchmarking 3 financial indicators 5 operational indicators 3 governance indicators

  12. Service authority scores per district

  13. Correlations: management and point source reliability

  14. Correlations: Support and management

  15. Summary of key findings • Functionality levels in line with international estimates (about 2/3 of point sources functional) • Low compliance with service level standards • Low compliance with national corms and standards, related to service provision and service authority functions • Some correlation between performance of WATSAN in service provider indicators and reliability • Positive correlation between performance of service providers and degree of monitoring support

  16. Summary of key findings • Low investments in the monitoring of operations and maintenance from the service authority level to the service provider level • Strong positive correlation between availability and accessibility of hand pump spare parts and services of area mechanics and reliability of hand pumps

  17. USE OF DATA

  18. Practical use of data at district level • Adoption of functionality and water service monitoring indicators • Data collection on functionality and service delivery • information for policy engagements • Assessment and repair of over 17 broken down boreholes in East Gonja,Akatsi and Sunyani West • Presentation and acceptance of findings in all three districts • Development and approval of water service delivery action plans • Formation of water service providers

  19. Practical use of data at district level • Training of 7 Area mechanics in East Gonja • Akatsi district assembly has completed the procurement for water quality testing of 100 boreholes • Second round of functionality and service monitoring completed in 2 districts and ongoing in 1 district. • Akatsi district co-funded the second round monitoring

  20. Practical use of data at regional level • Lessons from pilot have informed scaling up of functionality and service monitoring to 10 additional districts in Northern Region with support from UNICEF and SNV • SNV intends to support CWSA to scale up to 1 district in Northern Region and 2 in Upper East • Updated functionality field of DIMES data base of NR CWSA • Plan to revise reporting templates of DA to CWSA to include service levels and performance of service providers

  21. Practical use at national level • Revision of the District Monitoring and Evaluation System(DiMES) of CWSA to include fields for service levels, performance of service providers and authorities • Acquisition of FLOW instance by CWSA to host monitoring data • Scaling -up nationwide of framework for monitoring functionality and service delivery

  22. Thank you For more information visit: http://www.waterservicesthatlast.org/index.php/Countries/Ghana-Triple-S-initiative/Publications

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