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Future of Telecommunications – Unified Communications

Future of Telecommunications – Unified Communications. Executive Briefing Topic 1 – Business Issues Pardini. The Round Peg in the Square Hole. May 22, 1973 – Bob Metcalfe’s Idea – The Ethernet. November 11, 1973 – David Boggs turns on the first Ethernet. UC and the Ether.

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Future of Telecommunications – Unified Communications

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  1. Future of Telecommunications – Unified Communications Executive Briefing Topic 1 – Business Issues Pardini

  2. The Round Peg in the Square Hole May 22, 1973 – Bob Metcalfe’s Idea – The Ethernet November 11, 1973 – David Boggs turns on the first Ethernet

  3. UC and the Ether Metcalfe's law states that the value of a telecommunications network is proportional to the square of the number of connected users of the system (n2).

  4. What is UC? • unifies all forms of human and device communications • common experience • singular path • increase integration • amalgamate technology and protocol

  5. Why UC? • optimize business processes • reduce latency • encourage collaboration – break down barriers • reduce costs • increase customer care • converge technologies

  6. UC Early Adopters • success with customer depended on superior contact • professional services • insurance • banking • retail • health care • nonprofit organizations

  7. UC Today • real/near real time communication focus on fundamentals (Web 2.0) • m-commerce • e-commerce • voice web browsing • interactive weather and stock-information • multimodal paths • “The more elaborate our means of communication, the less we communicate.”

  8. UC Technology • unified data path and high availability • presence for productivity • cohesive interface ensures adoption • secure, searchable, seamless • interoperability

  9. UC User Benefits • user flexibility (privacy vs. “reachable”) • message notification • single “inbox” • text-to-speech, voice control, navigation

  10. UC Business Benefits • reduced travel cost • lower communications costs • increased work productivity and availability • “Communications Enabled Business Processes” • proactive information delivery • improved collaboration within teams or on projects

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