Anatomic Jeopardy

1. Anatomic Jeopardy Presented by Donnice Picart and Jolene Massey

3. Print Server Did you know? What’s New? EMERGENCY Customize $100 $100 $100 $100 $100 $200 $200 $200 $200 $200 $300 $300 $300 $300 $300 $400 $400 $400 $400 $400 Final Jeopardy $500 $500 $500 $500

4. C1 $100 HELP… I can’t OPEN SoftPath or system slowness

5. C1? $100 • 1: How long has the slowness been occurring? • When did it start? • 2: Are all users reporting slowness? If not all, who? • 3:Which areas of the system are slow? • (Everything? LAB? MIC? PATH? BB?) • 4:Are specific functions in application slow? • (Order Entry? Results Entry? Interface Menu?) • 5:Are the IT personnel at your site aware of the slowness? Have all network issues been checked? • 6:Are all users able to log into the system?

6. C1 $200 The Report Didn’t print

7. 1: Is it one report or all Reports, What is the case number or Time of the Batch Job 2: What is the name of the printer? Is this a network printer or a Local Printer C1 $200

8. C1 $300 User Can’t Log In?

9. C1 $300 1: Is this a New User? 2: Is the User a Remote Employee?

10. C1 $400 Received Error in SoftPath

11. C1 $400 1: What does the error say? 2: Do you have a screen shot?

12. C1 final The final Jeopardy question: What is you ITMS or STAR ID? Timer

13. C1 final 1: Make sure that this information is posted so when users call in we can identify your

14. C2 $100 How can I make the required fields a custom color?

15. C2 $100 Open Specimen Registration 1: Right click > Customization > Custom Standard Colors > Click Require Then the color wheel (boxes) are available.

18. C2 $200 Scroll bars missing in Results Query printing or faxing.

19. C2 $200 Horizontal and vertical scroll bars missing in fax area under Results Query. When in the Select Printer or Fax area in Results Query, there are no bars to scroll down or across. I have to highlight and drag to get around. How do I get the scroll bar back?

21. Right click and choose customize dialog -> then click in the area where the fax numbers are listed. A box will appear around the area. Shrink the box a little to get the scroll bar to show up again. Click on the "x" to close the printing box and you'll get a question asking if you want to save your customization. Click yes.

26. C2 $300 MS Word error: You do not have permission to update the MS Word files or that they are busy.

27. Tools, Customize, OptionsHave Show standard and Formatting toolbars on two rows and Always show full menus CHECKED

28. Tools, Options, views – UNCHECK windows in TASKBAR

29. Template shows macros Tools > Options > View Field Codes

30. C2 $400 Troubleshooting Print Server Slowness

31. C2 $400 To decrease the time interval that PrintWorker checks for new jobs that needs to be printed, decrease PS_MAX_DELAY_TIME for PrintWorker to 30 seconds. The default is 60 seconds.

32. In Print Admin Click on Worker Control > Worker Setup> located parameter (PS_MAX_DELAY_TIME), right click and make changes. Change to 30 Seconds

33. Restart each printworker after changing the param. Be sure to change it for PrintWorker and not PatPrint.

34. C2 $500 Is it possible to disable the ALL+ button in Remote Printing?

35. C2 $500 The option to remove/disable the ALL+ button is not available. As an alternative, you may customize the location of the button but it is user/pc specific.

38. Right click . Custominization > Custom Dialog

39. Once the button you wish to select is properly highlighted right-click and drag the button to a different location.

40. To save your changes click on the [X] button in the top right-hand corner. A message window will pop-up for confirmation. Select "Yes."

41. C3 $100 Nothing is printing

42. 1: check Print worker. Start > Programs > soft Path > Print Admin Live > Start Print worker 2: Check who is logged into to Print server. Right Click on the tool Bar> Task Manager > Users C3 $100

43. C3 $200 Results not crossing to the HIS

44. C3 $200 1: Printserver might have the wrong user logged on 2: MS Word Macro might be set to High 3: SCC-HIS Conv is not setup in the Printserver and is not Active. 4: Check the PIRRC and PIRRS Interfaces to determine if the are Running.

45. C3 $300 What does “Error Processing Document” Mean and why is it Printed with errors?

46. C3 $300 1: Check the MACRO_PRINT_TO1 Bookmark to make sure it isn’t missing? Bookmarks with macro results are numbered.   If the macro field is removed from the report - the count of macros bookmarks changes and bookmarks deleting does not work properly during remerging.

47. C3 $400 Print server keeps trying to perform an HISConv on a single case and it keeps getting rejected.

48. C3 $400 1: Checked the history of job and see error too long processing. 2: Checked the PatPrint file and it states that this jobs has taken too much time.3: Setup > Document Files> Signature Setup Insert a space character before <Sign Out Dr. Signature> in Signature Setup.   4: From within the template place the cursor before <Sign Out Dr. Signature>.  Go to Tools/Options/ check Spaces and press the space bar.  This action will add a space character which appears as a "dot".  To correct the issue with this case, a revised report will need to be created and signed out so that the new signature template can be applied, then check to make sure that the revised report crossed the HIS.

49. C3 $500 Font changes on Path Report Header

50. C3 $500 Programmer determined that the report had 2 types of  fonts:  Arial and Arial bold, but the Arial font was missing from the Print Server, therefore the entire report printed as Arial bold. To resolve this issue MS Word was reinstalled to the print server PC.