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Optimizing Supply Chain Technology for Business Success

Gain insights on data integrity, communications, and organization development at the Supply Chain World Conference in Chicago. Explore questions on system efficiency, service levels, and supplier delivery while learning about B2B and B2C technologies. Discover ways to support technology, improve forecasting, and reduce supply chain costs. Engage with industry experts to enhance collaboration with customers, suppliers, and employees. Develop strategies for an eBusiness approach and organization engagement to drive success in the digital era. Stay ahead of the competition with innovative solutions and strategic planning.

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Optimizing Supply Chain Technology for Business Success

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  1. Supply Chain World ConferenceApril 10-12 ChicagoBryan HarrisOrigin TechnologyDevelop and Engage Your Organization

  2. Focusing on Organizations, Data Integrity and Communications

  3. Questions…. • Do you have an information system? • Is your information system collaborative? • Is the data integrity what you need it to be? • Is your service level where you need it to be? • Is your supplier delivery what you need it to be? • Is your inventory at the level you need it to be?

  4. Questions…. • Can B to B technology help your business? • Can B to C technology help your business? • How fast can you take and order today? • How fast can your supplier recognize demand? • What is and how long is your supply chain? • How much money is allocated to IS in 2000?

  5. eSCM eEmployee eCRM Mktg Fin Mfg Whse 3 Mktg Fin Mfg Whse 2 Mfg Mktg Fin Whse 1 Enterprise Maturity Model Level 3: ERP extended into customers, suppliers, and employees Level 2: Stable ERP implementation Common data and processes Level 2: Stable ERP implementation Common data and processes Level 1: Disparate data and applications Various levels of integration Level 1: Disparate data and applications Various levels of integration

  6. Key Business Focus Areas…. • Reduce supply chain costs • Reduce cycle times • Electronic collaboration with customers/suppliers • Increase Internet use • Reduce product life cycles • Improve forecasting

  7. Technology focus 18-36 months…. • Internet order handling • Promotion planning/measurement • Manufacturing execution • Direct marketing • Collaborative Planning/ Forecasting/Replenishment Source: 1999 Consumer Goods Technology Study -Ernst&Young

  8. Current situation Supplier You Customer

  9. Staffing/Process focus 18-36 months…. • Internet order handling? • Promotion planning/measurement? • Manufacturing execution? • Direct marketing? • Collaborative Planning/ Forecasting/Replenishment?

  10. What can we do to support technology? • Look at each process that carries data to and from your current information system • Look at the people who create/execute data • Turn data into information • Train our people on new processes and technology • Teach our people how to collaborate

  11. eBusiness Approach

  12. Approach • Activities • General overview (level below annual report, include business objectives) • Technology review (hardware, software, direction) • Review of past internet related efforts • Research/Review competitor’s E-Business Solutions Week 1Internal Review Industry Analysis

  13. Approach • Activities • E-Business Vision Workshop • Establish Internet Channel (e.g., Customers, Suppliers, Employees, …) • Bypass Value Chain • Develop New Value Proposition • Establish Industry Portal • E-Business SWOT analysis Week 2Vision Workshop

  14. Approach • Activities • Build Roadmap (define project size chunks to reach vision) • Define business case for overall vision and for each project • Define high level staffing requirements and timeframes • Define high level workplan at project level • Build internal communication plan Week 3Roadmap Workshop

  15. Organization Development • Create a collaborative environment

  16. Organization Development • Assessment of the organization • Develop skills matrix • Train/Train/Train • Reorganize staff to support new business operations • Develop matrix organizations • Standardize on metrics for common focus/results

  17. Organization Engagement • Create teams focused on the customer • know their strategies • know their inventory management practices • know their staff • know their customers • know their habits(ie:seasonal builds) • know their measures

  18. Customer Focused ? • Some questions to be answered • what are their IT solutions • inventory practices(ie:ABC) • warehousing/cross-docking rules • who do they serve(retail/consumer/dist) • transportation preferences • know their measures • what is important to them • does your system reflect the above?

  19. Customer Focused ? • Who should my staff be ? • NOT sales people • Inventory Practitioners • Production Planners • Operations trained people • Transportation Professionals • Purchasing Professionals

  20. Organization Engagement • Create teams focused on the supplier • know their strategies • know their inventory management practices • know their staff • know their suppliers • know their habits(ie:seasonal demands) • know their measures

  21. Supplier Focused • Some questions to be answered • what are their IT solutions • inventory practices(ie:ABC) • know their planning practices • know their true lead times • know their habits(ie:seasonal demands) • favorite carriers • know their measures • does your system reflect the above?

  22. Supplier Focused ? • Who should my staff be ? • NOT just purchasing people • Industrial Engineers • Inventory Practitioners • Production Planners • Operations trained people • Transportation Professionals • Customer Service Representative

  23. Changing Situation Keep pounding away Supplier You Customer

  24. Focusing on Organizations, Data Integrity and Communications QUESTIONS?

  25. Develop and Engage Your Organization Key take-aways -Never assume you know what your customer wants -Never assume you know what your supplier needs -People are the only ones who can perform the task

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