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Communications and Social Styles

Communications and Social Styles. What I learned in the seminar. Communication. Has many influencing factors Context – situation in which communication takes place Interpretation – often where miscommunication occurs Feedback – sender/receiver roles

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Communications and Social Styles

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  1. Communications and Social Styles What I learned in the seminar

  2. Communication • Has many influencing factors • Context – situation in which communication takes place • Interpretation – often where miscommunication occurs • Feedback – sender/receiver roles • Barriers – obstructions to correct interpretation of message • Semantics – meaning of words • Jargon – vocabulary specific to certain group or profession • Acronyms – word formed from initial title/group of words

  3. Communication – active listening • Verbal communication: The words we hear and say • Non-verbal communication: What we see and what our body “says” to others • Para-language: How we say it

  4. Communication Perception is not always reality

  5. Good and poor listening behaviors Good Poor No eye contact Multitasking Distracting body language Interrupting Invading personal space • Eye contact • Open body language • Nodding and providing feedback • Repeating back main points • Asking questions

  6. Social Styles • Help people understand themselves and others better • Can enable better communication and positive relationships • Two dimensions: • Amount of emotion one is comfortable showing • Degree of assertiveness one usually exhibits

  7. My social style – expressive • I am “Expressive” • Need: Personal approval • Orientation: Spontaneity • Growth action: to be more detail oriented

  8. Expressive social style Strengths Weaknesses Can be impulsive Quick decisions can lead to mistakes and frequent changes in direction Flighty, impractical, overly emotional Not detail oriented Frustrated by those who are focused on data gathering to make a decision • Fast paced • Involved • Thrives on change • Spontaneous • Social • Makes decisions quickly • Act on intuition rather than facts and data • Warm and approachable • Imaginative and creative

  9. Lessons learned • Understanding different social styles can help create better working relationships • Adapt behavior to accommodate co-workers social styles in relation to our own

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