A Developer’s Guide To Building A WhatsApp Chatbot

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2. Chatbots have become very popular. Almost all the business portals now have chatbots to serve the customer and quickly answer customer’s queries. These work round the clock to promote your business. In this blog, we will be discussing chatbot programming that will help in creating WhatsApp chatbot. What is A WhatsApp Bot? Before going ahead, you need to know about WhatsApp bot. It's a software program which we used on WhatsApp. It enables you to have a conversation with customers and handle their issues with the use of this platform. Moreover, chatbots programming work round the clock, and they instantly answer the customer’s query, thus enhancing the customer’s experience. Besides, you can save a lot of your time which you can use to focus on other customers. 2 Copyright © Global Tech Council www.globaltechcouncil.org

3. Why Should You Build Your WhatsApp Bot? The objective of any business is to assist their customers and to resolve their queries. There are many ways in which companies are addressing customer queries. It’s a great way to increase customer engagement, and at the same time, it also helps in promoting a better response rate. The objective is to build the customer’s interest. Creating your chatbot will help you leverage the opportunity and work towards brand building. You can also personalize your experience with the customer. Besides, WhatsApp encryption ensures that the app is absolutely safe and secure. 3 Copyright © Global Tech Council www.globaltechcouncil.org

4. Best Practices For A Chatbot Developer: Well, as a chatbot developer, you would know all about chatbot development. In fact, various certification courses will help you in developing knowledge and know-how on chatbot development. But, there are certain best practices that you must take into consideration while developing a chatbot. WhatsApp chatbot is similar to that of Facebook Messenger Bot. With these best practices, you can become a great chatbot developer: 4 Copyright © Global Tech Council www.globaltechcouncil.org

5. Work on WhatApp Business API- Before the final application of WhatsApp bot, you need to apply the beta program which is also called WhatsApp Business API. This is currently working towards medium and enterprise businesses in the beta mode. You can be either on a client-side or service provider. This application requires the name of the company, its website URL and name and information of the representative of the company. After reviewing this application, the API is executed. • Don’t miss to do the beta testing before finally launching the chatbot - Another best practice that you need to adopt as Chatbot developer is to ensure testing of the chatbot. This is to ensure that the end application is flawless and free from any error. It will eventually help in enhancing the customer’s experience. • 5 Copyright © Global Tech Council www.globaltechcouncil.org

6. Work over the conversation- As a chatbot expert, you need to think about the conversation. You must put yourself in the shoes of the customer and think about what kind of question the customers would ask. The more you work on the questions. The easier it will become for you to make your chatbot well-versed. You can also circulate a beta mode amongst the employees and seek their review. It will help you get a broader perspective on how you should frame the chatbot and what kind of question it has to answer. • 6 Copyright © Global Tech Council www.globaltechcouncil.org

7. Make use of Chatbot Maker - There are various applications that will help in reducing the chatbot development time. One such example is Botsociety that can help you save time while creating WhatsApp chatbot. The WhatsApp Business API Client is hosted using a database. It ensures end-to-end encryption. When you are using a chatbot application, then you can also create a mock of your application to test how the application is performing and also make changes at the nascent stage before launching the application. • 7 Copyright © Global Tech Council www.globaltechcouncil.org

8. These are some of the best practices of chatbot training which every chatbot developer must follow. Chatbots have huge market potential, and they have the potential to influence customers behaviour. If you are willing to make an investment in enhancing customers experience, it is imperative that you hire a chatbot developer. Owing to this, there has been a growing demand for chatbot developers and chatbot training programs. Global Tech Council is offering this chatbot development certification program which enables you to learn about chatbot and how it functions. This chatbot development program will make you adept with all the knowledge and information that will help you create a flawless chatbot program. 8 Copyright © Global Tech Council www.globaltechcouncil.org

9. Conclusion Any business success is decided by how well it can connect with their customers. Amongst all the technological development, we have to mention the chatbot, which has become a great tool of marketing and connecting with customers. Answering your customer’s query with quick response time defines your customer-centric approach. This helps in making a strong connection with the customer and leads to long-term customer associations and enables you to offer customized services. Chatbot training certification is a lucrative option that you must explore. For more information, connect with Global Tech Council. 9 Copyright © Global Tech Council www.globaltechcouncil.org

10. THANK YOU! Any questions? You can mail us at hello@globaltechcouncil.org 10 Copyright © Global Tech Council www.globaltechcouncil.org