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Introduction to Business

Learn about effective HR management strategies, planning, recruitment, training, and legal issues in the business world. Discover how to find, select, train, evaluate, and compensate great employees to drive organizational success.

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Introduction to Business

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  1. Introduction to Business Chapter 11 Human Resource Management

  2. Pre-Chapter Case- Wegman’s Grocery • Great deal of selection, gourmet foods • Knowledgeable employees • High wages/salaries/full benefits • Empowered employees • High labor costs, but low turnover

  3. HR Management • Determining human resources needs, then recruiting, selection, developing, motivating, compensating, and scheduling employees • Important because qualified people are more scarce today • Requires a great deal of communication, because responsibilities are shared across departments now

  4. HR Planning – Major Issues • Growing elderly population • Retraining of potentially great manufacturing workers • Shortages of high-tech workers • Emphasis on family

  5. Steps of HR Planning • Prepare a list of current employees • Ages, names, skills, training, other qualifications • Prepare a job analysis report • Analyses, descriptions, specifications • Predict future needs • Predict future supply shifts • Create a plan

  6. How to Find Great People • Internal employees; referrals from employees • Colleges, placement offices and agencies, other organizations • If small, try PEO (professional employer organization) to help offer benefits and make yourself more attractive

  7. How to Select Great People • Encourage appropriate application process • Create a meaningful interview • Do background checks as appropriate • Perhaps incorporate a trial period

  8. How To Train Great People • Training actually boosts morale and performance • Assess your training needs and design a program around them • On-the-job training? Simulation? Computerized training? • Evaluate how well your training is paying off • Mentorships help new employees feel a part of the company quickly (when done right)

  9. Evaluating Great People • Set standards and COMMUNICATE them • Measure and compare how well they did • Discuss the evaluation with the employee • MAKE SURE that only exceptional performance gets rewarded!

  10. Compensating Great People • Important for attracting recruits • Equity theory!!! • Types of compensation • Salary, Hourly, Piecework, Commission, Bonus, Profit-sharing, Stock options • Team-based compensation • Benefits • Traditional • New benefits (daycare, meals, errand-running)

  11. Human Resource Management Legal Issues • Civil Rights Act of 1964 • Cannot discriminate based on race, religion, creed, sex, national origin, or (now) age • Equal Employment Opportunity Act • Affirmative Action • Increasing opportunities for minorities and women • Does this cause a reverse discrimination situation? • University of Michigan case (no quotas, but consideration of race acceptable)

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